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Policy Expert : Car Insurance reviews

Name: Car Insurance
Rating: 4.85 (4823 reviews)

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4.85

Based on 4,823 reviews, last reviewed 12th Apr 2024

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Good and profesional service. Good and profesional service. Good prices Reviewed on: 1st March 2024

Latest lowest rating:

1

ABSOLUTELY AWFUL, ABSOLUTELY AWFUL, they sent me an email, treating me like a criminal, asking all sorts of evasive questions. So today, I asked to cancel the policy *b... Read more Reviewed on: 12th April 2024

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About the Car Insurance

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Policy Expert Car Insurance reviews (4823)

ABSOLUTELY AWFUL,

ABSOLUTELY AWFUL, they sent me an email, treating me like a criminal, asking all sorts of evasive questions. So today, I asked to cancel the policy *before it has started* and they are charging a £60 admin fee!. AVOID POLICY EXPERT. I will be reporting them to the Insurance Ombudsman, and to my credit card company for stealing my money :( ABSOLUTELY AWFUL 0/10. Reviewed on: 12th April 2024

Reply from Policy Expert Hello Andrew, Thanks for taking the time to leave us your review. We appreciate you giving us the chance to discuss your concerns further and for us to be able to provide a suitable resolution. If you have any other questions, please do not hesitate to get in touch with us via email at [email protected] Thanks, Amy Response date: 30th April 2024

Good and profesional service.

Good and profesional service. Good prices Reviewed on: 1st March 2024

Excellent and helpful. I am happy with you.

Excellent and helpful. I am happy with you. Reviewed on: 1st March 2024

Contradicting documents - Pointless cover

We have had Home and Contents insurance with Policy Expert since 2018 as it seemed that everything was covered, inside the property as well as on the premises (garden, driveway and garage) and this is clearly stated in 2 documents. However my wife recently lost her engagement ring down the kitchen sink and when we submitted a claim it came back as 'declined' due to the ring being lost 'inside the property' they stated that you cannot lose a ring in your property unless it is stolen via theft - you can only 'misplace' an item within the house! I stated that a ring being washed down the sink is not 'misplaced' it is lost, to which they agreed but still could not overturn the claim decision. It clearly says it is covered in 2 policy documents. Had we known this 5 years ago then we would not be with them, we certainly won't be renewing our policy with them. BEWARE!! Reviewed on: 4th November 2023

Reply from Policy Expert Hello, We appreciate you taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy via the details contained in your review. If you could please contact us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 20th November 2023

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