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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1806 reviews)

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4.98

Based on 1,806 reviews, last reviewed 4th Mar 2026

53500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

10/10 Service We honestly couldn’t have asked for a better experience with our mortgage advisor. From our very first conversation, they made what could have been a... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Awards

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1806)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Excellent service

Jodie gave great advice and excellent service, so happy with her help. Reviewed on: 21st January 2026

Great service!!!!

Great service and super helpful advice. Reviewed on: 21st January 2026

Had a great experience dealing with jodie coxell

Had a great experience dealing with jodie coxell Reviewed on: 21st January 2026

Super fast and great coms

Beth and Callum are amazing!! Super knowledgeable understanding and made the process a breeze highly recommend Reviewed on: 20th January 2026

good comms from Callum and Andy

good comms from Callum and Andy to keep me in the loop at all times. Reviewed on: 20th January 2026

We had a great experience with our broker Tembo.

We had a great experience with our broker Tembo. Saul and Jodie were fantastic to work with and made the whole process much less daunting. As first-time buyers, we had a lot of questions, and they took the time to answer every one clearly and patiently. Saul was especially responsive and always quick to reply to emails, which gave us real peace of mind throughout. We couldn’t have asked for better support. Reviewed on: 20th January 2026

Excellent from start to finish

Bethany and Callum were of great help from start to finish. They were always quick to respond to any questions that me and my partner would ask and were always very polite and helpful in their responses. They made the process of finding the right mortgage a much easier than I originally envisaged. I would highly recommend them to anyone looking for mortgage advice. Reviewed on: 20th January 2026

Very helpful and excellent customer service.

Very helpful and excellent customer service. Reviewed on: 20th January 2026

My honest review

I wanted to give an honest review of the service I received from Tembo. I had the pleasure of working with both Glen and Callum, who were both very pleasant and professional to deal with. However, there were some issues at the start of the process. As I was purchasing a shared ownership property, the initial lender considered did not accept a share below 25%, which was not identified early on. This led to delays, and when we subsequently moved to a different lender, the process felt rushed. As a result, I ended up with a significantly higher interest rate than my original offer. I also spent a considerable amount of time chasing updates from the first lender, only to discover after contacting them directly that they had declined my application days earlier. This had not been communicated to me by Tembo, which caused unnecessary concern and anxiety. When exploring the second lender, I wanted to consider whether there might be better options available. I was advised that this would take some time, as my case had already required additional attention and other work had been neglected. While I completely understood the reasoning, this was still disappointing, particularly as the situation could likely have been avoided with more thorough initial checks. Ultimately, I decided to proceed with the higher-rate lender because the developer had set a completion deadline, and I did not want to risk further delays. At this stage, my case was passed to Callum, who was extremely helpful and responsive. The only minor issue was that I was initially sent the wrong lender declaration to sign, which caused a small delay. Overall, both Glen and Callum were great to work with. They were always quick to respond to emails and returned calls promptly. Most importantly, I did receive my mortgage offer in the end, for which I am very pleased. Reviewed on: 20th January 2026

Have really enjoyed working with Tembo!

Have really enjoyed working with Tembo! As first time buyers, we were quite nervous about the whole experience, but with Tembo everything went smoother than we could have imagined. They were extremely responsive, attentive, clear and made things so simple for us. A big shout out to Amy and Henry for supporting us throughout our home-buying journey - they were a joy to work with! Reviewed on: 19th January 2026

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