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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Brilliant company

I have had all my dogs insured with the insurance emporium, always very helpful staff and there is no fuss when making a claim. Sadly i had to make a claim for my dog through a very traumatic experience, the staff handled my call with empathy and professionalism and were very supportive throughout the process. Reviewed on: 13th October 2023

Very competitive

Great quote and was very easy to organise with no unnecessary paperwork. Communication was excellent. All I needed was available to insure my precious pets! Thank you! Reviewed on: 13th October 2023

Value for money

I was really surprised with the cost of the premium, very competitive and the policy is written in plain English so it’s easy to understand and find the bit you want. Reviewed on: 13th October 2023

Great value & fab customer service

I have found the customer service excellent when I needed to make a claim for my dog, it was efficiently and speedily dealt with. Would highly recommend to others. Reviewed on: 13th October 2023

Kind, Quick, and kept in the loop

We had to make a claim for our border collie after he cut his leg badly and went to the emergency vets! Insurance emporium were able to sort our claim really efficiently and whenever I had a question it was answered very quickly. They even took the time to call and explain things to me. Highly recommend! Reviewed on: 13th October 2023

Wonderful!

Truly helpful and patient, they've always been kind hearted and empathetic whenever I've had questions; even small or stupid ones. Have recommend to my friends and associates. Reviewed on: 13th October 2023

Fantastic company

I've been with The Insurance Emporium a few years now. I love the fact you can tailor your insurance to suit what you need. Last year my horse unfortunately lost an eye and then a month later had a field injury. The paid out on both occasions and the process was super straightforward. Everyone I've spoken to has been very approachable and friendly. I always recommend this company when I'm talking to other equine friends. Reviewed on: 13th October 2023

Excellent service

Unfortunately ive had to claim on my insurance a few times over the last few years and have found the customer service excellent, I’ve been talked through my options and helped to make a claim and even when what I thought was a valid claim it was all explained to me in a way I understood why I wasn’t covered for that claim. Would I recommend you YES I definitely would. Reviewed on: 13th October 2023

Emporium takes the stress out of a stressful situation

Extremely friendly and efficient customer help which is very hard to find these days. Reasonably priced insurance. My claim was an easy process and dealt with in a timely manner which I was very grateful of at a very stressful time with a very poorly pet. I would recommend this company to all. Reviewed on: 13th October 2023

100% best customer service

You never know how good an insurance company is until you need to make a claim. Having been put in the unfortunate situation of a pet becoming ill the claim process has been straightforward and payment received promptly. On the occasions I have had to call I found the staff to be warm, friendly and professional. Overall extremely happy. Reviewed on: 13th October 2023

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