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thinkmoney: Current Account reviews

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2.84
Based on 70 reviews, last reviewed 6th Mar 2025
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Latest highest rating:

5

ThinkMoney is the best. Love ThinkMoney has truly helped me budget and takes all the stress out of manaing bills, Reviewed on: 6th March 2025
Nikki A's avatar
Nikki A

Latest lowest rating:

1

Think money have blocked my account for 7 weeks ago... Think money have blocked my account for 7 weeks ago and holding my money. They cannot tell me when my money will be released. Customer service agents ... Read more Reviewed on: 15th June 2024
Abdul Waheid's avatar
Abdul Waheid
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About this product

thinkmoney offer three different types of personal current accounts.

The Everyday account is fee free, the Smart and SmartPlus accounts have a monthy fee in return for more features. The SmartBudget feature helps you monitor and manage your money so you stay on track for your financial goals.

thinkmoney current account reviews help you find out what it’s really like to be a customer. If you’ve used thinkmoney before, you can also leave a review and share your experience.

thinkmoney Current Account reviews (70)

Review of the thinkmoney, Current Account:

Dishonest bank

1
Dear Sir(s) I’m writing this email to expose what I consider disgusting and unacceptable behaviour of Thinkmoney towards my person as customer. Thinkmoney is been dishonest and deceitful breaching rules and regulations under the Financial Ombudsman and the Financial Conduct Authority. Both regulators are aware of this situation and formal complaints was raise. Financial Ombudsman was raise this concerns whit Thinkmoney. Over 3 weeks ago I was denied access to the thinkmoney app. After several calls to customer service to find out what the issue or any explanation for this I was neglected and misinformed. In different occasions I was told that was technical issue; I was told someone will contact me ; I was told that in 7 days I will have resolution for this situation. All of this was lies and only happen for thinkmoney take advantage of my lack of information. I was provide whit any information why my account was blocked. Not aware of this and expecting funds to be transfer to my account I trust in thinkmoney and believe they should behave in good faith. I was wrong. After confirmation the funds was paid on my account I did check and for my surprise the same funds was not showing. I contact again thinkmoney to raise my concerns and once again I was neglected and no explanation given. Thursday 23 March I received letter from thinkmoney informing my account will be closed on 26th March. I call again and I was informed that restrictions was in place in my account and I wasn’t able to access my funds. Thinkmoney know from the beginning 3 weeks ago that my account will be closed and restrictions was in place. But they hide that from me and dint disclose that information. Knowing that thinkmoney accepted funds to be transfer to my account when the same was blocked already. Funds that wasn’t not showing on my balance. Thinkmoney with bad intention denied access to this funds and what they decided was closed my account. This is unacceptable and show lack of customer care. This show how dishonest and deceive its thinkmoney. I have family to feed and bills to pay. My soon is in hospital and I can’t provide better options because thinkmoney left me in a very difficult financial hardship. I will make sure the consequences resulting for this will be thinkmoney responsibility and should be thinkmoney accountable for it. Whit this in mind and whit respective complaints to Financial Ombudsman and FCA I intend to proceed whit legal action and expose the situation whit the collaboration of Financial Times editor who been in touch regarding this. Never profits should be above of any human be. This is completely unacceptable and disgusting behaviour. Regards Jorge Ferreira Sent from my iPhone Reviewed on: 26th March 2023
Miguel Reis's avatar
Miguel Reis

Brilliant

5
It does what it was and I never have unpaid dd Reviewed on: 21st January 2019
Emily 's avatar
Emily

Really easy to use

5
Really easy to setup, great first initial contact and all further queries dealt with first time. Budgeting is a great feature Reviewed on: 13th January 2019
Matthew Pollard's avatar
Matthew Pollard

OK'ish

3
The basic person account is usuful for people unable to easily obtain a standard account. The fees however are high. A good start up account, but not one you want to stay with for long Reviewed on: 12th January 2019
Anonymous's avatar
Anonymous

Made my banking easy.

5
Was never good at managing money but this makes it so easy. Reviewed on: 7th December 2018
JimmiG's avatar
JimmiG

A fantastic account!

5
So easy to use and manages my money for me so I never miss a bill! Reviewed on: 20th November 2018
CG's avatar
CG

Brilliant

5
Brilliant for anyone who needs help budgeting as it account helps to make sure all your financial on track Reviewed on: 6th November 2018
Emily Jane Clarke's avatar
Emily Jane Clarke

Great Account

5
A fantastic account that sets aside your monthly payments so you never touch them, that has no default overdraft, meaning you never overspend. The accompanying app is also very handy and easy to use for checking your balance and making one-off payments. Reviewed on: 6th November 2018
Simon Brooks's avatar
Simon Brooks

Definitely Room for Improvement

2
Think Money are a good bank for people like me who are useless with money and need it budgeting for them but their online services are shocking a lot of people including myself have been left frustrated when they constantly have problems with updating their system and you cannot check your funds or pay bills which can lead to embarrassment when you are trying to complete a transaction in a shop. It is especially annoying when you pay for them to provide a service each month and you cannot get access to your account Reviewed on: 11th February 2018
Sarah C 's avatar
Sarah C

Simple and reliable

5
An easy way to manage your money without the need for overdrafts Reviewed on: 8th February 2018
Turnip's avatar
Turnip

Excellent money management

5
The perfect account for people who aren't so great at money management, or for those who have bills coming out on different days of the month. Reviewed on: 17th January 2018
Sarah Blakebrough's avatar
Sarah Blakebrough

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