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thinkmoney: Current Account reviews

Name: Current Account
Rating: 2.84 (69 reviews)

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2.42

Based on 69 reviews, last reviewed 15th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

38%

46%

Latest highest rating:

5

Always helpful as breaks down monthly incoming and o... Always helpful as breaks down monthly incoming and outgoings and information is easy and simple to understand which helps you keep on top of your bill... Read more Reviewed on: 7th April 2024

Latest lowest rating:

1

Think money have blocked my account for 7 weeks ago... Think money have blocked my account for 7 weeks ago and holding my money. They cannot tell me when my money will be released. Customer service agents ... Read more Reviewed on: 15th June 2024

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About this product

thinkmoney offer three different types of personal current accounts.

The Everyday account is fee free, the Smart and SmartPlus accounts have a monthy fee in return for more features. The SmartBudget feature helps you monitor and manage your money so you stay on track for your financial goals.

thinkmoney current account reviews help you find out what it’s really like to be a customer. If you’ve used thinkmoney before, you can also leave a review and share your experience.

thinkmoney Current Account reviews (69)

Review of the thinkmoney, Current Account:

New App

The new app is terrible I spent over 2hrs on hold Wednesday yesterday they never answered I had to go to work I am on the phone now to them now and have been for 2hrs 30mins the new app is not working on my phone hasn't worked since the New App was launched last Friday why change to a new app when the old one worked just fine and who is going to pay for all the customers phone bills as being on the phone costs money Think Money should have had a free phone number set up for this new app so its customers could phone for free as think money must have known that their was going to be a lot of problems with this new app Reviewed on: 24th November 2023

Excellent all round

Think money is easy to use, manage and have total control of your outgoings brilliant customer service with great products offered to its customers and new and improved services take place on a regular basis to stay on top with other UK banks Reviewed on: 15th November 2017

Contact/help

Often a nightmare to get to speak to someone then when you finally do , that matter is never resolved completely. Reviewed on: 25th July 2017

Started off well...

Considering this bank control my money going on and out - you'd think a personal loan from them when they can set the payment to their self every month on time would be ideal? No. I got one with another bank. A fee for what? Not a clue. Reviewed on: 18th May 2017

A mixed experience

The managed account concept is good and allows us to manage our bills every month and not worry about them. However customer experience could be much improved. Have spent too long waiting on phone to speak to an advisor and recent upgrade was a disaster although can see some benefits from it. Could not get access to our account for 4 days so had no idea how much money we had and some people had even worse problems and could not access cash they had paid in. Reviewed on: 29th November 2016

i regret going with thinkmoney, money dissappears out of my account, so far i'm £170 out of pocket, rang think money and they are no help, and i pay a monthly fee for this

so far i'm £170 out of pocket, because money disappears from my account, rang thinkmoney and no help whatsoever, my advice is stear well clear from them Reviewed on: 26th November 2016

Peace of mind!

I've been with this bank for just under 5 years now and although I don't like paying a monthly fee, it's an excellent way to manage my money. I know bills will be paid and if there is ever a problem I can ring up and they will try to help Reviewed on: 28th March 2016

Brilliant and great customer service

Brilliant customer service and a great account for managing money. With this account you never get bank charges as they budget in advance for you. Highly reccomend Reviewed on: 28th February 2016

excellent service let down by call centre waiting times

This bank has really helped me get my finances under control and for me it is really helpful in this area. The service is easy to use however it needs to keep up with the tines and latest banking advances. The introduction of faster banking, contactless cards and more focus on speeding up call waiting times would really improve the overall service Reviewed on: 16th February 2016

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