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Tide Reviews

Ratings based on 365 reviews Last review 2 months ago
4.61 / 5Amazing overall rating

Founded in 2016, Tide believes that "High street banks don’t care about small businesses." So they've launched a prepaid card offering as a business bank account which caters specifically to SMEs. So if you're a small business owner looking for Tide r...

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Founded in 2016, Tide believes that "High street banks don’t care about small businesses." So they've launched a prepaid card offering as a business bank account which caters specifically to SMEs. So if you're a small business owner looking for Tide reviews, see what others like you have said on Smart Money People, the UK's #1 financial services review site.

5 304
4 27
3 9
2 4
1 21

Your Tide Reviews (365)

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10th June 2020

WARNING! Tide may remove access to your money without notice and for no reason.

Although initially impressed I have to give this 1 star due to a SERIOUS PROBLEM with Tide’s app which might mean you lose access to your m...

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Although initially impressed I have to give this 1 star due to a SERIOUS PROBLEM with Tide’s app which might mean you lose access to your money.

The only way to access your money is via the app, you can’t speak to an agent, not even in an emergency.

So if, for no reason, the app on your device stops working there is no way to access your money. NONE.

Recently my app displayed a message saying “For security reasons the Tide app us unable to run on this device”. Even re-installing the app doesn’t fix this.

When I contacted Tide support via the only route possible, messaging, I never got a response after several days! So I had to go to their complaints department – this is clearly completely unacceptable.

Just to be clear, the Tide app can remove access to your money without any notice and if you need to access it, then tough, you can’t. There is no emergency number, nothing.

The unsatisfactory and generic response I received days later was “This issue most commonly occurs when the device on which the Tide app is running is recognized as jailbroken or has malware on it. I would advise going through all apps on your device and uninstalling any potentially malicious apps or, alternatively, you can do a full factory reset of your device.”

As my device is not jailbroken and any apps I downloaded are recognisable ones from the Apple app store this makes little sense. So if I want access to my money, even to close the account, I have no option but to spend HOURS deleting and re-installing apps or doing a phone factory reset. How can this be a solution? HOW? All my other banking apps work perfectly fine and they are secure.

Checking online forums, many other users have experienced this problem. It’s clearly an IT glitch which Tide hasn’t worked out yet and because of that they’re sending customers a perfectly unacceptable generic response which isn’t a satisfactory solution.

Until Tide’s app developers work out what’s going on and prevents customers from losing access to their money I suggest you sign-up with one of Tide’s competitors.

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14th February 2020

Avoid

AVOID ...

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AVOID
AVOID! AVOID! AVOID!
AT ALL COSTS GO ELSEWHERE.
£4,200 Taken out of my account, there was no funds available Tide allowed a forced payment to go through.
I have disputed emails back and forth, while over 4grand overdrawn with disputes they still allowed the company to take more payments out!
There is no authorized overdraft facility not even I can access any funds unless funds available.
Emails after emails Tide telling me to resolve with this company myself.
This is fraudulent activity!
This should of been refunded back to my account immediately
In fact this amount being unavailable funds should never of gone out! Even if I owed this company money WHICH I DO NOT! It's a civil matter
Police state its Fraud
Its unauthorised I never authorized this
Tide are not abiding by prepay technologies terms
Tide are not upholding the agreements with the financial institutions nor my rights as the consumer
AVOID AT ALL COSTS YOU WILL NEVER GET YOUR RIGHTS

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9th February 2020

Easy to use and easy to manage!

It was quick and easy to sign up, I had a little issue the first week but was resolved very quickly so barely noticed. I've now had my account almost a year and it's been effortless to use and manage. everything is easily controlled from the app, it...

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It was quick and easy to sign up, I had a little issue the first week but was resolved very quickly so barely noticed. I've now had my account almost a year and it's been effortless to use and manage. everything is easily controlled from the app, it integrates seamlessly withy accounting software and costs me substantially less per month than any of the other banks out there, what more could you want!

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7th February 2020

A Refreshingly Friendly Experience!

When I set my business up, it took 2 weeks and a lengthy appointment which I had to drive thirty minutes to when it came to setting up a bank account. When I'd finally had enough of their impersonal service, I came across Tide and had an account in...

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When I set my business up, it took 2 weeks and a lengthy appointment which I had to drive thirty minutes to when it came to setting up a bank account. When I'd finally had enough of their impersonal service, I came across Tide and had an account in five minutes! Support is always available, and the app itself is so intuitive - I wish I'd been with them from day one!