Tide Reviews

Ratings based on 34 reviews Last review 1 month ago
4.29 / 5Great overall rating

Founded in 2016, Tide believes that "High street banks don’t care about small businesses." So they've launched a prepaid card offering as a business bank account which caters specifically to SMEs. So if you're a small business owner looking for Tide r...

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Founded in 2016, Tide believes that "High street banks don’t care about small businesses." So they've launched a prepaid card offering as a business bank account which caters specifically to SMEs. So if you're a small business owner looking for Tide reviews, see what others like you have said on Smart Money People, the UK's #1 financial services review site.

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Your Tide Reviews (34)

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25th February 2019

Ok if nothing goes wrong

A fraudster emptied my bank account and the service from TIDE has been terrible. I am told I have to wait "a few days" for them to refund the money even though they have deviated from industry norms increasing the risk of this type of fraud because...

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A fraudster emptied my bank account and the service from TIDE has been terrible. I am told I have to wait "a few days" for them to refund the money even though they have deviated from industry norms increasing the risk of this type of fraud because of design weaknesses.

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14th February 2019

Potential

It has been difficult utilising with a business startup. The first hurdle was with accountancy package integration. I utilise quickbooks and appreciate that it is on the road-map. The 2nd issue has been International trade, to date its been over two...

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It has been difficult utilising with a business startup. The first hurdle was with accountancy package integration. I utilise quickbooks and appreciate that it is on the road-map. The 2nd issue has been International trade, to date its been over two weeks to set up and has impacted greatly on cashflow and payment especially being based in N.Ireland. With a business account I expected the BIC and IBAN to be already within the account setup and not a further 2-3 weeks setup.

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17th January 2019

Average new banking facility.

Joined TIDE as it looked like it wasn’t changing the world of banking and being more digital. ...

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Joined TIDE as it looked like it wasn’t changing the world of banking and being more digital.

Sadly it’s anyhting but - you can’t access a shared business account if you have your own and there is no company name printed on the card therefore if you have multiple TIDE accounts, you don’t know which one belongs to which account.

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15th January 2019

A Succesful Bold Step

The service I have received so far is contrary to what I read online.I was hesitant as a result of the reviews I had read about Tide’s services which highlighted delays in transfer of funds from a Tide account to other banks but I have enjoyed very p...

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The service I have received so far is contrary to what I read online.I was hesitant as a result of the reviews I had read about Tide’s services which highlighted delays in transfer of funds from a Tide account to other banks but I have enjoyed very prompt transfers between my Tide account and the transfers to other bank accounts, not only that, I love the fact that I could generate my client’s invoices myself!
Lastly , I like the fact that my name is at the back of the card not on the front. It gives a bit more privacy!!
Thank you Tide Team!!

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13th January 2019

Business banking as it should be

From setting up the account to managing it the whole process is for me how modern business banking should be. I have held business accounts with the big high street names where setting up an account took weeks and at least one visit to a branch. With...

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From setting up the account to managing it the whole process is for me how modern business banking should be. I have held business accounts with the big high street names where setting up an account took weeks and at least one visit to a branch. With Tide it takes less than 5 minutes from the comfort of my own home or even while walking by the Thames! I have absolute 100% confidence in them and their platform. As a founder member there were elements that were missing for sure - standing orders, full integration with my accounting software and IBAN accounts were some. But all of these things have been introduced and it's fantastic seeing them respond to their customer feedback while always keeping a no nonsense approach to dealing with their customers. My TIDE experience has inspired me to set up a personal online bank account. The 'big' banks need to up their games otherwise this won't just be the future it will be the norm. Well done TIDE.

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12th January 2019

Excellent business bank with excellent customer service

After 25 months of free banking I moved my business account from Yorkshire Bank to Tide because their offer of charges for a small self employed business. Yorkshire Bank were not interested in keeping a well run business account but were keen to now...

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After 25 months of free banking I moved my business account from Yorkshire Bank to Tide because their offer of charges for a small self employed business. Yorkshire Bank were not interested in keeping a well run business account but were keen to now charge so the opening process with Tide was efficient and easy. I should have moved years ago !! I am really enjoying simple business banking without the hassle of dealing with "Big Banks" who do not really care about small businesses. Well done The Tide Team !!

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11th January 2019

No way to pay in cheques

Everything on the app and with the debit card is great. The customer service is fast to respond too. The reason for my low star rating is there is no way to pay cheques into the account. This means I will be shortly switching my banking back to my...

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Everything on the app and with the debit card is great. The customer service is fast to respond too. The reason for my low star rating is there is no way to pay cheques into the account. This means I will be shortly switching my banking back to my original 'mainstream bank' account. The Tide fees are 20p per transfer in or out of this account which makes it cheaper for me than my original account which is £5.50 per month, but I still need the other account for the cheques. So now I'm paying £5.50 per month AND 20p per transaction which is pointless. Tide suggested I pay the cheques into my personal account but I can't as they are made out to my business name. I know cheque use is declining but about 10% of my wholesale payments come in cheque form still.