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Total Landlord: Landlord Insurance reviews

Name: Landlord Insurance
Rating: 4.72 (1612 reviews)

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4.72

Based on 1,612 reviews, last reviewed 19th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Best insurance cover for landlords I have been using TLI for almost 10 years and would not change to anyone else. I am really happy with their insurance products, their prices and their... Read more Reviewed on: 18th October 2025

Latest lowest rating:

1

Not good with any claim not professionally handled v... Not good with any claim not professionally handled very poor in communication and not a good companies deal with Reviewed on: 19th October 2025

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About this product

Looking for Total Landlord Insurance insurance reviews from other landlords like you? See what they're saying on Smart Money People to help make up your mind about your next landlord insurance provider. Or have you had a policy or covered several properties with Total Landlord Insurance in the past? Please post a review of your own to help out other landlords.

Total Landlord Landlord Insurance reviews (1612)

Review of the Total Landlord, Landlord Insurance:

Landlord Insurance

Straight forward comprehensive insurance for residential landlords Reviewed on: 22nd August 2023

Good service for landlords

We have had many changes on our policy this year with selling several properties and each time Total Landlords have given us fast and good service. Reviewed on: 10th July 2023

Excellent insurance

Have insured my properties with them for several years and never had any problems. Reviewed on: 10th July 2023

Faithless service

Excellent customer service, friendly staff. And issues they are willing to go the extra mile for their customers Reviewed on: 10th July 2023

Already recommended to family

Excellent support and super efficient service all round, very happy with them, hope they continue to grow. Reviewed on: 10th July 2023

Amazing company

They keep me updated on products and services very professional on how they operate no harassment calls or messages very humble on how they conduct their affairs Reviewed on: 10th July 2023

OK but definitely cod do (a lot) better

Very quick to remind that payment is due for premium but VERY slow in processing claim. I waited over 1 year to resolve claim following a leak in my kitchen Reviewed on: 10th July 2023

The best value for money

No issues. Very efficient and rapid response time. Reviewed on: 10th July 2023

Very unhelpful

My first every claim after 14 years with company was rejected and did not even offer to pay for me having a duty to make property safe after ceiling collapsed and caused damage to electric wall socks, carpets and curtains. Paid NOTHING, and also INCREASED my premium. Reviewed on: 10th July 2023

Excellent service best price

Total Landlord offered the best price for a very comprehensive cover including contents and increased cover than my last provider for less money Reviewed on: 10th July 2023

Friendly service with updates each month on the ever changing Landlord rules

I have been a customer of Total Landlord since 2014 when we became accidental landlords. My existing insurer decided to triple the premium overnight. Total Landlord gave me a reasonable quote and although there have been increases each year, we are talking 8-15£ They have also kept me up to date with all legislation changes. Reviewed on: 10th July 2023

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