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Vanquis reviews

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Rated Excellent • 4.73/5

Vanquis reviews

Verified business Last reviewed within 7 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 30,583 product reviews

Average score of 4.73/5
5 star
87%
4 star
9%
3 star
2%
2 star
1%
1 star
1%
Reviews for Vanquis have trended positively over the past 90 days

Vanquis credit cards and loans are praised for helping rebuild credit scores with supportive, understanding service and a handy app. Many find the application process quick and appreciate the clear communication and flexibility. However, high interest rates, poor customer service experiences, and slow or denied credit limit increases frustrate users, with some reporting technical issues and aggressive debt collection.

Positive themes

  • Vanquis credit builder credit card really helped me rebuild my credit score over time.
  • Vanquis customer service is often friendly, helpful and supportive when you need them.
  • The Vanquis app is easy to use and makes managing the credit card straightforward.

Negative themes

  • Vanquis charges very high interest rates that make paying off balances tough.
  • Credit limit increases are slow or often refused despite good payment history.
  • Customer service can be rude or unhelpful with poor communication and complaints handling.
Summarised by AI
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About Vanquis

Vanquis is a bank that operates in the UK.

The business that eventually became Vanquis was founded in Bradford in 1880 by Joshua Kelley Waddilove. Vanquis see themselves as different to other high street banks as they lend to a wider range of customers.

Vanquis also has a free app called Snoop. It can help you track changes to your credit score, take control of your spending and cut your bills.

Vanquis at a glance

Contact details

Phone
0330 099 3000
Social media

Reviews for Vanquis

Showing 11 of 30583 company reviews • Last reviewed within 7 days

Vanquis has been easy to use, with a simple app and...

Credit builder credit card • 21st June 2026

Vanquis has been easy to use, with a simple app and timely payment reminders. Customer service was helpful when I needed assistance. A good option... Vanquis has been easy to use, with a simple app and timely payment reminders. Customer service was helpful when I needed assistance. A good option for building credit, though the interest rates are quite high. Read more Read less

{"display":"Karthik Jayapal ","full_name":"Karthik Jayapal ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Brilliant and trustworthy

Credit builder credit card • 20th June 2026

Brilliant, never had any issues. Great customer service.

{"display":"Edyta","full_name":"Edyta","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    An Honest Card That Rewards Good Habits !

    The Vanquis Credit Builder Card is a stellar financial tool that delivers exactly what it promises: a genuine second chance at building credit. For anyone... The Vanquis Credit Builder Card is a stellar financial tool that delivers exactly what it promises: a genuine second chance at building credit. For anyone struggled to get accepted elsewhere due to a thin credit file or past mistakes, this card provides an accessible, reliable, and straightforward path back to financial health. After few months then years of paying on time, Vanquis automatically bumped my limit from £500 to £6000 without me even asking. Read more Read less

    {"display":"Pascale D","full_name":"Pascale D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Vanquis did not abandon me!

    Vanquis helped me through my financial issues when no other company would and helped me through it.

    {"display":"Abe","full_name":"Abe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    5 star vanquis

    Simply a good credit builder snd lender

    {"display":"Jess A","full_name":"Jess A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    NAnny Gibbons

    I have always had good experience always helpful wen I get in touch with a problem I find the app very helpful as well

    {"display":"GIBBON","full_name":"GIBBON","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Their service is good .

    Their service is good . Good staff .

    {"display":"Angela I","full_name":"Angela I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Love my Vanguis

    Never Had. Problem with my Vanquis

    {"display":"Linette N","full_name":"Linette N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I paid into a wrong account and They resolved it qui...

    I paid into a wrong account and They resolved it quickly even though the sending account was reluctant to support.

    {"display":"Ifeoma I","full_name":"Ifeoma I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Ifeoma I 17th June 2026
  • 5.00/5

    It's a credit card that makes all the difference

    It's a credit card that makes all the difference to the way you purchase goods. Transactions are smooth and their customer service is excellent. Wouldn't leave home without it

    {"display":"Nigel S","full_name":"Nigel S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    The credit card and app are user friendly and being...

    The credit card and app are user friendly and being able to contact customer service is easy

    {"display":"Sally W","full_name":"Sally W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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