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Vanquis reviews

Vanquis Logo
Rated Excellent • 4.73/5

Vanquis reviews

Verified business Last reviewed within 7 days
Write a review
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 30,149 product reviews

Average score of 4.73/5
5 star
86%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Vanquis have trended negatively over the past 90 days

Vanquis credit cards and loans are praised for helping rebuild credit scores with supportive, understanding service and a handy app. Many find the application process quick and appreciate the clear communication and flexibility. However, high interest rates, poor customer service experiences, and slow or denied credit limit increases frustrate users, with some reporting technical issues and aggressive debt collection.

Positive themes

  • Vanquis credit builder credit card really helped me rebuild my credit score over time.
  • Vanquis customer service is often friendly, helpful and supportive when you need them.
  • The Vanquis app is easy to use and makes managing the credit card straightforward.

Negative themes

  • Vanquis charges very high interest rates that make paying off balances tough.
  • Credit limit increases are slow or often refused despite good payment history.
  • Customer service can be rude or unhelpful with poor communication and complaints handling.
Summarised by AI
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About Vanquis

Vanquis is a bank that operates in the UK.

The business that eventually became Vanquis was founded in Bradford in 1880 by Joshua Kelley Waddilove. Vanquis see themselves as different to other high street banks as they lend to a wider range of customers.

Vanquis also has a free app called Snoop. It can help you track changes to your credit score, take control of your spending and cut your bills.

Vanquis at a glance

Contact details

Phone
0330 099 3000
Social media

Reviews for Vanquis

Showing 11 of 30149 company reviews • Last reviewed within 7 days

A great card for credit transfers and use in stores.

Credit builder credit card • 24th May 2026

A great card for credit transfers and use in stores.

{"display":"Maurice ","full_name":"Maurice ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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excellent added value

Credit builder credit card • 24th May 2026

I have been a customer for many years. Excellent added value regarding customer care , Updates on offers etc

{"display":"Chelle","full_name":"Chelle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Easy to use, convenient

    Easy to use app to do everything you need, some apps only give you a percentage of options and the rest you have to contact... Easy to use app to do everything you need, some apps only give you a percentage of options and the rest you have to contact for but not Vanquis. Customer service side is great if you do have an issue, again easy to contact and very helpful. Read more Read less

    {"display":"Kiki ","full_name":"Kiki ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to talk to app eafy to use

    Easy to talk to app eafy to use

    {"display":"Karen F","full_name":"Karen F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always helpful they offer a great service

    Always helpful they offer a great service

    {"display":"Christopher P","full_name":"Christopher P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Easy to manage, reasonable rates and easy to use.

    Easy to manage, reasonable rates and easy to use.

    {"display":"Josh H","full_name":"Josh H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good service

    Always happy to resolve any problems that arise

    {"display":"Rosemarie Hale","full_name":"Rosemarie Hale","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great straightforward Credit Card - Excellent App.

    Been with Vanquis for some years now without any issues whatsoever. Easy to use uncomplicated App which is great. Can view anything/everything necessary with ease,... Been with Vanquis for some years now without any issues whatsoever. Easy to use uncomplicated App which is great. Can view anything/everything necessary with ease, make extra payments if needed and so forth. Everything laid out very clearly. Read more Read less

    {"display":"MARK HARDY","full_name":"MARK HARDY","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very pleased

    As credit card goes, not bad could be better rates but i will say that for any bank or credit card company. The times we... As credit card goes, not bad could be better rates but i will say that for any bank or credit card company. The times we live in we all looking for the best rates we can get. The app is clear and easy to use, very simple to make repayment so that makes life easier. Also you can add card to apple phone so you can tap and pay with your phone as well never take out cards any more as it all on our smart phones. Overall very pleased Read more Read less

    {"display":"Glen Freeman","full_name":"Glen Freeman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1596255.png"}}'s avatar
  • 5.00/5

    Never had any issue and support team is very helpful...

    Never had any issue and support team is very helpful

    {"display":"Ali M","full_name":"Ali M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Helped my get back on my feet.

    Helped my get back on my feet. Thank you

    {"display":"susan ","full_name":"susan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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