Smart Money People Logo
Go to business site
Share this page
Link copied

Vernon Building Society: Mortgages reviews

View other Vernon Building Society products
4.88
Based on 515 reviews, last reviewed 9th Dec 2025
60% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

Pleased to have chosen Vernon for our new BTL venture Very good start to the process with Jack Mottershead very responsive and supportive. Pretty smooth all through with questions answered quickly by the... Read more Reviewed on: 9th December 2025
Grockles's avatar
Grockles

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
Verified Member's avatar
Verified Member
Visit provider site Read all reviews Write a review

About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Review Vernon Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Vernon Building Society Mortgages reviews (515)

Highly recommend - excellent service and very helpful staff

5
I never write reviews - good or bad ones, but I feel like I must write this review for The Vernon because they've been brilliant with me as a customer., and their staff are wonderful and deserve all the praise. I have been a mortgage customer for 3 years now, and this is my first mortgage. Each time I've ever been in contact with their staff I've always received excellent customer service and they have gone above and beyond to answer my queries, get back to me promptly and offer advice and guidance as needed.. On top of that, in a market where rates are ever changing, I do believe I've been offered a brilliant product from The Vernon, and would not get the same deal or same care elsewhere. I would definitely recommend them to anyone who's looking for excellent customer care, and competitive products. Reviewed on: 11th July 2023
Miriam Williams's avatar
Miriam Williams

Family business with family values

5
From the very first contact you know you’re going to get a professional and more importantly personal service. Big thumbs up to Maureen Darbyshire and the team at Vernons Reviewed on: 3rd July 2023
Paul Roberts's avatar
Paul Roberts

Great (moving forwards)!

5
Interest rates could be lower. Vernon are very helpful and have been since we joined them some years ago. Reviewed on: 26th June 2023
Verified Member's avatar
Verified Member

Excellent

5
Good advice and excellent service, always polite and helpful! Thank you! Reviewed on: 26th June 2023
Verified Member's avatar
Verified Member

Professional, friendly and efficient

5
I asked Vernon Building Society if I could raise some money on my mortgage to undertake building work on our house (installing energy efficient measures such as insulation and an air source heat pump). From start to finish they were professionally thorough (without being unnecessarily demanding) and I felt very well looked after as there was always a point of contact if I had any questions. The whole process was quicker than I expected – they were very efficient. Using a small building society such as the Vernon means they understand you on a human level and even if you don't tick all the boxes (I'm self employed so it was a bit more complicated) they are flexible and see the whole picture. Overall very happy with the service received. Reviewed on: 6th June 2023
Sarah McCall Ward's avatar
Sarah McCall Ward

Helpful

5
You didn't make a drama of anything. Helpful and knowledgable staff. Reviewed on: 25th April 2023
Verified Member's avatar
Verified Member

Professional

5
Supportive staff who are very knowledgeable. Excellent service. Reviewed on: 25th April 2023
Verified Member's avatar
Verified Member

Excellent

5
Personal and prompt service. Like being able to seak to a real person!! Well done to Alex. Reviewed on: 25th April 2023
Verified Member's avatar
Verified Member

A bank that listens

5
I have been thoroughly impressed by the helpful and responsive mortgage team at the Vernon Building Society. It has been great to interact with real people. Reviewed on: 15th March 2023
phillip d'costa's avatar
phillip d'costa

complex income mortgage

5
We managed to use income projections from a client towards affordability, as the client had seen a large uplift in income year on year since covid, which was very bespoke and managed to get us where we needed to be Reviewed on: 13th March 2023
Halcyon Griffith's avatar
Halcyon Griffith

Do you have a different Vernon Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Vernon Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill