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Vernon Building Society: Mortgages reviews

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4.87
Based on 483 reviews, last reviewed 9th Sep 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
8%
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Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025
Paul 's avatar
Paul

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Brilliant!

5
Nothing - always excellent, thank you Reviewed on: 12th December 2020
Susan's avatar
Susan
Reply from Vernon Building Society Hi Susan, Thank you for your feedback, we're glad you're happy! Mark Response date: 14th June 2021
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Vernon Building Society

Exceptional

5
Always reliable and friendly, takes time to understand our needs and give proper advice. Great team. Reviewed on: 11th December 2020
Goddard's avatar
Goddard
Reply from Vernon Building Society Hi, Thank you for your great feedback, glad we've been able to help you! Mark Response date: 14th June 2021
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Vernon Building Society

Excellent

5
Great customer service and understanding / knowledgeable staff Reviewed on: 9th December 2020
David's avatar
David
Reply from Vernon Building Society Hi David, Thank you for your feedback, glad you're happy with your experience. Mark Response date: 14th June 2021
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Vernon Building Society

Happy Customer

5
Simple process, and Neil found us a competitive deal. Would recommend. Reviewed on: 8th December 2020
Graham Egerton's avatar
Graham Egerton
Reply from Vernon Building Society I'm glad to hear that Neil was able to make the process simple for you and I'll be sure to pass your kind words onto him Graham. Merry Christmas! Response date: 16th December 2020
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Vernon Building Society

First time buyers

5
Brilliant customer service from the Vernon. Has made our first time buying/mortgage experience as easy and straight forward as possible. Our advisor Maureen is always on hand to offer advice and answer any questions we may have, nothing was too much trouble and she made us feel at ease throughout the process. Thank you Vernon building society Reviewed on: 7th December 2020
Emily 's avatar
Emily
Reply from Vernon Building Society Maureen will be delighted to hear such nice feedback Emily. Merry Christmas! Response date: 16th December 2020
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Vernon Building Society

Brilliant

5
Whenever I have rung up to Vernon Building Society, I have always been treated very quickly and professionally, I would certainly recommend you, you don't need to change Reviewed on: 6th December 2020
Mrs Hudson's avatar
Mrs Hudson
Reply from Vernon Building Society Hi Mrs Hudson, Thank you for this incredibly kind feedback, glad to hear of your positive experience! Mark Response date: 14th June 2021
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Vernon Building Society

Friendly, personal service with people that really care

5
The Vernon helped us to buy our first property when we had adverse credit in our history, and only a 5% deposit. Now as we look to expand our family and move closer to relatives, to be able to stay with them and port our mortgage across to our new home has just been a dream. Clare, one of the branch managers, dealt with our case and was a delight to speak to and work with. Not only did the whole process take much less time than expected, every step of the way she was honest, friendly, patient, understanding and did everything I have come to expect of the Vernon and their outstanding customer service. I trust our mortgage in their hands and would be reluctant to ever leave as I know we are safe with them, with what is the biggest emotional and financial investment in our lives. I can't recommend them highly enough. If you are lucky enough to be one of their customers, you'll already know this, if not, rest assured you're in the safest of hands. Thank you for being a financial institution with such good hearts - a very rare find nowadays. Reviewed on: 3rd December 2020
Annabelle's avatar
Annabelle
Reply from Vernon Building Society I'm blown away by your kind words Annabelle. Clare is delighted to hear such amazing feedback and we're all very proud we were able to help in such a positive way. Merry Christmas! Response date: 16th December 2020
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Vernon Building Society

3rd year customer for a joint mortgage

5
3rd year mortgage review and everything for renewing was speedy, no stress, signed 2 forms and scanned back within the hour signed up to a new deal for another 3 years, no money needed spending :) Super amazing customer service, I already said today even though we are on a new deal till 2023 I will renew again in 2023 with them :) Reviewed on: 30th November 2020
Joanne Turner's avatar
Joanne Turner
Reply from Vernon Building Society Wow, our team will be very happy to read such incredible feedback Joanne! Merry Christmas! Response date: 16th December 2020
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Vernon Building Society

Excellent

5
Great customer service and understanding / knowledgeable staff Reviewed on: 30th November 2020
David's avatar
David
Reply from Vernon Building Society Delighted to hear this David, our teams pride themselves on their efforts with our members. Merry Christmas! Response date: 16th December 2020
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Vernon Building Society

Mortgage Scheme

5
Excellent customer service from the Vernon, as always. Reviewed on: 20th November 2020
Debbie Lee's avatar
Debbie Lee
Reply from Vernon Building Society Thank you for your kind words Debbie, long may it continue! Merry Christmas! Response date: 16th December 2020
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Vernon Building Society

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