Write a review

Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (462 reviews)

View other Vernon Building Society products

4.87

Based on 462 reviews, last reviewed 27th Jan 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

No nonsense, straight to the point. No nonsense, straight to the point. Staff always pleasant and ready to help. Always get an appointment to suit ourselves. The opening times could be b... Read more Reviewed on: 27th January 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

Read all reviews Write a review

About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage product is important. We collect Vernon Building Society mortgage reviews to give you valuable insight into the lender and its products.

Vernon Building Society is an independent mutual, offering a range of mortgage products. Make sure you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a mortgage with Vernon Building Society, learn more about the lender by reading our reviews. Find out what product customers have taken out and how satisfied they have been throughout the mortgage term. Find out how supportive the Society was throughout the application process. Learn all of this and more in our Vernon Building Society mortgage reviews.

Did Vernon Building Society help you purchase your home? Tell us about your experience. Do you have any circumstances that make it harder to secure a mortgage? Was Vernon helpful with this aspect of your mortgage? Was the application process easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write an honest Vernon Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Review Vernon Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Vernon Building Society Mortgages reviews (462)

Don't always believe

Money tooken for house valuation and it is our fault that we didn't wait for the answer first. But customer advisor was saying "no need to woried all should be okay, all looks good". Declined because of that there is gaps for last 4 years working (it is not true). Money for deposit are from student finance (Not true as well). Not even given a chance to prove that that it is not true. "You are in risk beacuse of Covid-19". So why giving a hope.. I do not recommended Reviewed on: 16th July 2020

Truly excellent customer service

I am just paying off my mortgage with the Vernon Building Society and wanted to share my experience. The Vernon has given me truly excellent customer service throughout my time with them. Their staff are friendly, efficient, knowledgeable and helpful and have always done what they can to assist me. When I have requested a change in my mortgage, which required a letter to confirm the change, the letter would usually be received the following day (even if I had spoken to them in the afternoon). They have advised and helped me and have always been happy to answer any questions I might have had during my time with them. I am really glad that I chose the Vernon for my mortgage - I cannot recommend them enough. Thank you to all the staff that the Vernon, you are an excellent team! Reviewed on: 6th July 2020

Reply from Vernon Building Society Rosalie, thank you for this wonderful feedback, we are so pleased you have had an excellent journey with us and wish you all the luck for the future! Response date: 30th July 2020

Excellent personal service.

How refreshing to be able to speak to someone who is dealing with your case, even in this lockdown scenario it was effortless to contact The Vernon and get prompt efficient replies to any queries I had. Absolute 1st class service. Reviewed on: 1st July 2020

Reply from Vernon Building Society Hi Barbara. Thank you for this wonderful feedback, we are so glad you feel that even during this challenging time we have maintained our high level of customer service that our community has come to expect. Response date: 30th July 2020

Lucy Burnside

Words cannot describe just how wonderful Lucy Burnside is. She has made the whole journey incredible. We are buying our first home and she has been so helpful with everything. She has kept us calm and stayed in contact the whole time. Thank you so mich for everything you have done for us. Fingers crossed for the result. Without you in all of this, none of it would have been possible. Matthew & Ela Reviewed on: 30th June 2020

Reply from Vernon Building Society Thank you for this wonderful feedback. Lucy will be delighted! Response date: 30th July 2020

Student Buy To Let Mortgage

Maureen and her team were great and really helped us when other brokers didn't. Whilst the Vernon product may not be the cheapest it was organised and agreed on much more practical basis e.g. focusing more on the proposed income streams and costs of the actual property rather than factors outside of this. Reviewed on: 9th June 2020

Reply from Vernon Building Society Thank you for this feedback. It is great to receive such positive feedback, especially about one of our more recent market offerings such as the Buy for Uni Mortgage. Response date: 30th July 2020

Thank you

Our experience was 2nd to none. The fact that the credit check /financial review is performed by a person rather that a computer was everything we needed in our circumstances. We wouldn't have got a mortgage and our dream home without Vernon. Thank you so much. Reviewed on: 8th June 2020

Reply from Vernon Building Society Hello Ashinah. Thank you for your positive feedback and we are so glad you had a great experience with us. Response date: 30th July 2020

Professional

Warm, professional, grown up conversation with two remarkable ladies. Well done Mandy and Chris. My family have been with the Vernon BS for over 70 years. Long may it continue. Reviewed on: 17th May 2020

Two very satisfied customers

My wife and I were undecided about whether to move house or extend our present mortgage. After seeking advice from the Vernon Building Society with their help we made the right decision. We were given several options and plenty of time to consider them. We were treated with courtesy and cheerfulness at all times and always felt we were being reassured if we had any questions about the process. We would definitely recommend Vernon Building Society to anyone, first class service and great people. Regards Mr and Mrs Etches Reviewed on: 12th May 2020

Reply from Vernon Building Society Hi Tony. We are so pleased you had a great experience with us and thank you for taking the time to leave this feedback! Response date: 18th May 2020

Local

1. Get my address right! Letter addressed incorrectly. Parcel was correctly addressed.2. Your letter of 30 April requesting final payment was only a few days after my regular monthly payment. I would have preferred a phone call to see if this short time was acceptable, especially as the last payment was greater than the monthly figure. Why ask me to remit money when you can issue a direct debit? Reviewed on: 9th May 2020

Dependable

Although there will be better mortgage and savings rates with some other building societies, you were able to help us three years ago when nobody else would. Many thanks Reviewed on: 5th May 2020

Do you have a different Vernon Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Pepper Money 5.00 from 1 reviews
Mortgages
from Marsden Building Society 4.74 from 109 reviews
Mortgages
from Suffolk Building Society, formerly Ipswich Building Society 4.74 from 95 reviews

There's still more to see!

Vernon Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub