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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

complex income mortgage

We managed to use income projections from a client towards affordability, as the client had seen a large uplift in income year on year since covid, which was very bespoke and managed to get us where we needed to be Reviewed on: 13th March 2023

Great service

Calls were answered promptly. Staff were polite, patient and knowledge. The whole process was very smooth and I received progress updates throughout. Great service throughout. Reviewed on: 10th March 2023

Excellent, friendly and knowledgeable

Such good friendly service and so knowledgable, I have never dealt with anyone better Reviewed on: 6th March 2023

Excellent customer focus

The larger lenders could learn a lot from the excellent customer service provided by the Vernon Reviewed on: 6th March 2023

Confidence

Lower rates would be an improvement. Reviewed on: 24th February 2023

Brilliant Customer Service

We contacted the Vernon BS regarding a RIO mortgage after looking at their interest rates. From the start to the finish they were brilliant, even our solicitor commented how quick and efficient they were. We would recommend them to anyone. Reviewed on: 22nd February 2023

Unbelievable people

My wife and I thought that all hope was gone when trying to remortgage due to our ages. But after using moneysavingexpert, we came across the Vernon building society. The staff actually care about the situation and nothing was a problem,. After the initail telephone interview with Lucy, the process of receiving the offer took about 3-4 weeks and now we are able to relax and have a stress-free life now. This is all thanks to the fantastic staff and a favourable mortgage deal from the Vernon. Thank you from us both. Reviewed on: 5th February 2023

Big help with our mortgage

We were trying to buy our first home during COVID. Our mortgage advisor Claire was so amazing with us, especially with helping us with the process as my partner has just come out of being furloughed and we had been through a very hard time. She was always there for a chat and kept us up to date regularly which made the process so much easier. Thank you for everything! Reviewed on: 2nd February 2023

Professional

Like the friendly and professional attitude of staff. Reviewed on: 25th January 2023

Perfect

Just one thing - Claire at H Grove branch has assisted us perfectly with our new mortgage. Reviewed on: 25th January 2023

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