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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (483 reviews)

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4.87

Based on 483 reviews, last reviewed 9th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Always a pleasure to deal with.

Whenever I make contact with the Vernon everything is handled in a very efficient manner with a high degree of customer service evident. Reviewed on: 1st February 2021

Understanding and helpful

The Vernon treat you as a person and not a number. I needed someone to take a view on the mortgage application because of age and family and rather than just box tick they looked at the person. Good old fashioned lending. Reviewed on: 1st February 2021

Outstanding service and product

We had a very unique set of circumstances as we needed funds to renovate and rebuild a house that had no services connected.. The Vernon were very flexible and provided an excellent self build product. They were very professional during the whole process and everyone we spoke to seemed to care and know about our project. Once we had finished the project and moved in, they were proactive in contacting us to suggest moving to a more appropriate product at a lower rate. Highly recommended. Reviewed on: 1st February 2021

A friendly old style Building Society

It’s always good to deal with the Staff at the Vernon , it’s like dealing with Friends , something that’s got lost with the big players , sone great deals available as well , I’d recommend them to anybody 6*+ service everytime Reviewed on: 18th January 2021

This mortgage company takes the long term, intelligent and practical viewpoint

The Vernon offered us the mortgage we needed on the terms that made sense to us and were quick and helpful all through the process. We had already wasted a lot of time with other mortgage institutions who offered us mortgages that were designed to suit them, not us. We should have gone to the Vernon in the first place. Reviewed on: 18th January 2021

Community

This Building Society has a very strong commitment to the local community Reviewed on: 18th January 2021

Great customer and conveyancer experience

Vernon were recommended so we went with them for our new mortgage. They weren't just professional and competitive, but just brilliant to deal with. Even our conveyancing solicitor was blown away at how easy to deal with they were - even in these challenging Covid-19 times. Icing on the cake? A welcome box of tea/coffee/biscuits/etc waiting for us on completion ..... Reviewed on: 18th January 2021

Fantastic service

I have dealt with the Vernon Building Society over a number of years, and they are consistently excellent in: service, products, speed of replying, politeness - I cannot recommend them too much. They put other banks/building societies in the shade! Reviewed on: 15th December 2020

Reply from Vernon Building Society We are over the moon after reading your kind words David, long may our relationship continue! Merry Christmas! Response date: 16th December 2020

Caring

Very helpful and considerate in difficult times. Nothing was too much trouble Reviewed on: 14th December 2020

Reply from Vernon Building Society Hi Allen, Great to hear that we were able to help you. Thank you for your feedback. Mark Response date: 14th June 2021

Personal

What we like is the friendly and efficient running of our local society Reviewed on: 13th December 2020

Reply from Vernon Building Society Hi, Thank you for your kind feedback. Mark Response date: 14th June 2021

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