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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Excellent

The customer service is second to none. Many thanks to Mandy Torkington. Reviewed on: 13th July 2018

Good

Would be better if it wasn't so complicated to get a remortgage Reviewed on: 10th July 2018

Personal Service

To be honest, we found the Vernon Building Society by chance, but we are very pleased that we did. All the staff we have dealt with, including Lucy, have gone out of their way to be helpful and you always feel that you are getting a personal service.. We have already recommended the Vernon to family and friends and hope to have the opportunity to use your services again in the future. Sarah & Andrew Marek- Devon Reviewed on: 6th July 2018

Reassuring

We were a little surprised that your letter to us dated 30/04/2018 was unsigned, but on every level we have found your building society to be excellent. Reviewed on: 30th June 2018

Professional and friendly

Lots of advice and information provided. Nothing was too much and all questions answered fully. Reviewed on: 27th June 2018

Helpful and friendly

Wonderful service. The advisor went through the process step by step and provided advice. Reviewed on: 26th June 2018

Helpful

Feels like a more personal building society than a mass organisation Reviewed on: 21st June 2018

Excellent service

The mortgage advisor was very helpfil and extremely knowledgeable Reviewed on: 19th June 2018

Fair

Have more shops in different areas as I live in Wilmslow. Reviewed on: 13th June 2018

Great customer service

I contacted the Vernon enquiring about a mortgage into retirement age. I was unsure about the processes and apprehensive about it all due to my lack of knowledge about mortgages. The mortgage adviser explained it all in simple terms and ease for me to understand. Great service. Reviewed on: 13th June 2018

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