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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (787 reviews)

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3.70

Based on 787 reviews, last reviewed 12th Feb 2025

50% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Great, easy to use app. Great, easy to use app. Clear information. Pretty bit of plastic :) Reviewed on: 12th February 2025

Latest lowest rating:

1

Please don’t use This card My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask whe... Read more Reviewed on: 10th February 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

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Virgin Money Credit Cards reviews (787)

Almost excellent !!!

We still need Apple Pay and Apple Watch compatibility please !! Reviewed on: 28th December 2018

Impossible to contact

Impossible to contact, impossible to reason with, never give a straight answer. One of the worst companies I’ve ever dealt with. Reviewed on: 28th December 2018

Great Communication and Customer Service

I have been a Virgin customer for years now. I am so impressed by the diversity of products, always available, moving with the future and tailored products to suit different needs. Call waiting time is one of the lowest and customer service are professional with a warm, friendly and most importantly they know the product range. Reviewed on: 24th December 2018

Helpful and informative

Helpful and informative on products. Reviewed on: 22nd December 2018

Great service

Great hassle free service and good offers. Reviewed on: 22nd December 2018

Why no smartphone app?

Great card and rate but no smartphone app. Your competitors all have apps! Come on its nearly 2019!! Reviewed on: 21st December 2018

Simply the best. Wouldnt go any where else.

Excellent all round service easy to understand and on line app is excellent. Clear and precise information easy to understand . Would recommended Virgin Money always. Reviewed on: 21st December 2018

Simply the best. Wouldnt go any where else.

Excellent customer service. Easy application service when applying for cards. On line app easy to use. Information is clear and precise and easy to understand. Would recommend Virgin Money to everyone. Keep up the good work Virgin Money Reviewed on: 21st December 2018

No Loyalty

Had my credit reduced without notice even thou I never been over my limit or been late and no where near my limit then you decide to cut my limit which I found out by using my app made a call then two days later get a letter and not much explanation. I normally use to book my annual holiday to the USA via virgin but by reducing my limit by more then half makes me near my limit which now doesn’t look good for me. Reviewed on: 20th December 2018

BEWARE THE SMALL PRINT. THEY DID NOT FORGIVE A SIMPLE ADMIN ERROR!!

There was an error in amending my direct debit details and subsequently a payment was missed. Every payment prior to and after that was on time and over the minimum amount. Sudden £70+ interest per month added to my monthly repayment because I had 'broken the terms of the agreement' No information given to me in the form of email or letter until I called their customer service department who said there was absolutely nothing they can do. I have requested a balance transfer to another card and will never use their credit card facility again. Shocking customer service. Reviewed on: 19th December 2018

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Virgin Money: Credit Cards reviews

50% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Virgin Money: Credit Cards now

Virgin Money Credit Cards reviews (787)

Almost excellent !!!

Impossible to contact

Great Communication and Customer Service

Helpful and informative

Great service

Why no smartphone app?

Simply the best. Wouldnt go any where else.

Simply the best. Wouldnt go any where else.

No Loyalty

BEWARE THE SMALL PRINT. THEY DID NOT FORGIVE A SIMPLE ADMIN ERROR!!

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