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Voyager Insurance: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (481 reviews)

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4.87

Based on 481 reviews, last reviewed 9th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Simply straight forward insurance exactly what I req... Simply straight forward insurance exactly what I required Reviewed on: 11th October 2025

Latest lowest rating:

1

DO NOT use them if you want actual insurance coverage! I have been with this company 10 years - never needed to claim until last year when I had a health issue abroad. Based on my experience people should ... Read more Reviewed on: 9th February 2026

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About this product

Voyager Plus Travel Insurance offers a range of policies for short stay trips, annual multi-trips, or extended breaks abroad.

Cover is available for cancellation, emergency medical expenses (including additional travel and accommodation costs), baggage, travel delay, missed departure, personal accident, and more.

Voyager Plus Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Voyager Plus before, you can also leave a review and share your experience.

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Voyager Insurance Travel insurance reviews (481)

Last minute Christmas trip to Miami

At the end of last year, I was invited to spend Christmas in Miami, which led to a last-minute scramble to secure travel insurance. Given my pre-existing health conditions, I knew it was crucial to find a policy that would provide comprehensive coverage. I chose a company recommended on the government’s website, specifically for individuals with medical conditions, as I didn’t want to risk purchasing a policy that might not cover me in an emergency due to undisclosed health issues. The process, however, was unnecessarily complicated. The questions I had to answer regarding my medical history were exhaustive and often seemed irrelevant to my ability to travel safely. For instance, conditions like depression, ADHD, occasional high blood pressure, or tachycardia were treated with the same level of scrutiny as more serious conditions. While I understand that certain pre-existing conditions could significantly impact someone’s ability to travel, these common and well-managed conditions felt out of place in this context and only served to increase the cost of the policy. It wasn’t clear how much detail I needed to provide or how these disclosures would affect my coverage. This ambiguity made the process stressful and left me feeling that the final cost of the policy was unreasonably high for what I actually needed. To be honest, I wasn’t happy with the price I ended up paying, considering the uncertainty and lack of clarity involved. Additionally, my family lives in Germany and I had concerns about how communication would be handled if I were to face a serious situation, such as needing to go to A&E or, in the worst-case scenario, if I were to die during my holiday. I worried about how my next of kin in Germany would be informed and whether communication would occur in their language, German. This is an aspect that I believe insurers could look into improving, as it’s critical for expats living in the UK with family abroad to know how these situations would be managed. That said, I was relieved and grateful that the company provided the option to complete the purchase over the phone, especially given the last-minute nature of my travel plans. After booking my ticket, I worried about whether I could arrange insurance before leaving the UK. Thankfully, I was able to connect with a representative over the phone who was very friendly and as helpful as possible, which alleviated much of my stress. This personal touch was invaluable and something I greatly appreciated during the rush. Fortunately, I did not need to use the insurance during my trip, but the experience left me questioning whether I would have been adequately covered if an emergency had occurred. In situations like this, where the stakes are high, it is vital that customers feel confident in their coverage. Clearer communication, simplified processes, and a focus on the most relevant medical disclosures would go a long way towards improving the customer experience and ensuring peace of mind. In summary, while I recognise the importance of thoroughness in the insurance process, the complexity, lack of clarity, and ultimately high cost of the policy are significant drawbacks. I hope insurers will work to simplify their policies and make it easier for customers to understand their coverage, especially when it comes to managing pre-existing conditions, which, frankly, almost everyone has in some form. Moreover, addressing concerns about communication with next of kin, particularly for those with family abroad, would greatly enhance the service. Nevertheless, I am thankful for the helpful customer service I received over the phone, which made the last-minute arrangement possible. Reviewed on: 16th August 2024

Very good experience all good wve

Very good experience all good wve Reviewed on: 16th August 2024

Easy and pleasing to use.

Used online quote. Medical conditions very easy to enter and doesn't deter people from being honest. Very good experience. Reviewed on: 16th August 2024

Highly recommend

I have been using this insurance for several years now! Great experience and customer service!! Europe and international travel- they cover it all!! Will definitely continue using for all my trips. Highly recommend :) Reviewed on: 16th August 2024

It’s the easiest insurance to get, they are helpful...

It’s the easiest insurance to get, they are helpful if I need help. Excellent in my opinion.the best. Reviewed on: 16th August 2024

Customer service

On the occasions I have needed to call up for assistance the response has been first-class Reviewed on: 16th August 2024

European Motorcycle Tour Cover

I have used Voyager Insurance on a number of occasions for European Motorcycle Tour Cover. I use the Voyager Plus cover as it suits my needs. Arranging cover has always been straightforward and easy. Reviewed on: 16th August 2024

The policy was easy to set up.

The policy was easy to set up. I didn't want to do it online and phoned one of Voyager's advisers. They were easy to get hold of. Excellent service. They were able to answer the questions I had. The cover was adequate for my needs, howver there was one problem area that was not covered. It seems this problem is not covered by any travel insurance company. 'If I am taken ill, or have a personal accident and can no longer ride my motorcycle, I may be repatriated home. What happens to my bike?' The answer seems to be that it stays where it is, until you can arrange to have it recovered, at your own expense. This is not ideal. Reviewed on: 16th August 2024

Motorcycle travel insurance is generally complicated...

Motorcycle travel insurance is generally complicated - Voyager provide simple, easy to understand, tiered options for all my travels Reviewed on: 16th August 2024

All was easy and straightforward

All was easy and straightforward Reviewed on: 16th August 2024

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