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Waggel: Pet insurance reviews

Name: Pet insurance
Rating: 4.15 (1259 reviews)

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4.15

Based on 1,259 reviews, last reviewed 2nd Sep 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great triage system with an app which is super helpf... Great triage system with an app which is super helpful and not always pushing for vet visits. Reasonable price but I do have quite a high excess to ge... Read more Reviewed on: 2nd September 2026

Latest lowest rating:

1

Triage service sucks They have this policy where you have to first go through a digital call with a vet before you can visit a vet. If you visit a vet first and don’t do ... Read more Reviewed on: 31st July 2026

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About this product

Waggel offers lifetime pet insurance policies that cover the big stuff like dental care, cancer and diabetes.

Waggel gives all members access to 24/7 vet care, a triage service, behaviour and nutrition support.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

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Waggel Pet insurance reviews (1259)

The free video vet is a godsend

For worried first time pet owners, the reassurance of being able to call a vet any time is incredible Reviewed on: 15th September 2020

sublime pet insurance

Waggel offers great customer service which was shown in its full colours when I made a claim for my Puppy. Waggel made every effort to obtain the invoice for our out of hours vets which did not open during Waggels office hours. I fully recommend Waggel to all our friends with dogs as the insurance company to go with. Reviewed on: 15th September 2020

Changed my opinion of insurers

We have a complaint currently with the ombudsman on another pet insurance (hint: they are definitely not friends) after our previous dog died. Our new pup needed insurance and in his 6th month got a grass seed in his ear they required a procedure under anaesthetic. Submitted the claim using their excellent online portal and the claim was paid out in a matter of days. No quibble, all handled direct with the vet. Their website/ app is superb and the member rewards are a nice touch. They feel like a family business that loves animals and just wants to make things easy for their customers. A breath of fresh air compared to other insurance companies. Reviewed on: 15th September 2020

Brilliant insurance

Fast claims, no fuss, great extras what’s not to love! Reviewed on: 15th September 2020

Waggel - how all insurance should be

Shopped around loads of insurers, some expensive, some cheap but with poor cover, others with confusing online pages or unintelligible and confusing wording. Waggel was Easy, affordable and comprehensive, simple to understand and quick to complete. Fantastic. Reviewed on: 15th September 2020

easy and quick

Great and easy process to purchase. No-fuss concept. Very happy with Waggel so far! Reviewed on: 15th September 2020

No Woof Stuff

An unbelievable flexible plan to suit your needs. The versatility that can match your budget without compromising the level of cover you need. Reviewed on: 15th September 2020

Great customer service

Easy and quick to make a claim, and the service made it a smooth and stress-free experience. Reviewed on: 15th September 2020

New puppy

Have a new dachshund puppy and after looking at loads of insurance quotes and recommendations for other owners, checked waggle, the quote was very competitive and being able to see simple adjustments change straight away made life a lot easier. A like for like quote was even £13 cheaper. Nice to see options for offers. Reviewed on: 15th September 2020

Desperate

They refused to reimburse me arguing my cat had a pre-existing condition (which was definitely unrelated, but they don’t care), so I’ve been paying them for nothing for a year. Quite infuriating to be honest but no insurance in this country is willing to insure my once-previously-ill-in-another-country cat at reasonable conditions, so I’m keeping this one that is not too expensive in case something different happens to him. My only option left is literally to pray for him to stay healthy because I couldn’t afford it. So the least I could say is I am not happy, no. Reviewed on: 15th September 2020

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View resource hub

Waggel: Pet insurance reviews

200% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Waggel: Pet insurance now

Waggel Pet insurance reviews (1259)

The free video vet is a godsend

sublime pet insurance

Changed my opinion of insurers

Brilliant insurance

Waggel - how all insurance should be

easy and quick

No Woof Stuff

Great customer service

New puppy

Desperate

Review Waggel: Pet insurance now

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