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Waggel: Pet insurance reviews

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4.74
Based on 1,245 reviews, last reviewed 23rd Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025
jake_sandford's avatar
jake_sandford

Latest lowest rating:

1

Worst pet insurance ever! Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our d... Read more Reviewed on: 23rd January 2026
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Simon
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About this product

Waggel offers lifetime pet insurance policies that cover the big stuff like dental care, cancer and diabetes.

Waggel gives all members access to 24/7 vet care, a triage service, behaviour and nutrition support.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

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Waggel Pet insurance reviews (1245)

Easy application and great customer service

5
Found Waggel through a comparison website, had very competitive rates and offered everything that I needed for cover. Online application was very easy. Helpful customer service when my bank account changed and direct debit didn’t work, very fast to amend and restart policy Reviewed on: 12th August 2020
Natasha's avatar
Natasha

Fantastic and supportive

5
Fortunately, I haven’t had to claim yet. But, I know if I’d need to, I’d receive top class service and support from Waggel. Reviewed on: 12th August 2020
Dulcie Fairweather's avatar
Dulcie Fairweather

They see pets not pound signs!

5
No one is ever gonna love our pets like we do, an that’s fair enough. The worst thing about being a pet owner, other than the knowledge/fact that they’ll one day die, is something bad happening to them. What’s nice about Waggel is that whilst they’ll never love Negan as much as me, they UNDERSTAND how much I love him and how it would hurt if something happened to him. As such, I got the feeling from day one that should he get hurt, Waggel will see me less like a chore or pound sign, and more like a worried pet owner that needs to not add money worries to an already awful situation. I was happy with Animal Friends but Waggel made me realise I had low standards. The best service a company can provide to a consumer is to remove a worry and tick a box. With Waggel, I don't worry about potential vet fees and so another box on the responsible pet owner list, is ticked. Waggel- a worry removed (let you use that one for your adverts Reviewed on: 12th August 2020
Ed Hurst's avatar
Ed Hurst

Great value

5
It gives me peace of mind and is affordable. Reviewed on: 12th August 2020
Hazel Buckfield's avatar
Hazel Buckfield

Easy and reasonable

5
we were looking for insurance for our puppy and after reading reviews we chose waggle and are very pleased Reviewed on: 12th August 2020
Twiggy's avatar
Twiggy

Have just bought the best, easiest, best priced product!

5
A completely great purchase experience compared with the other (big brand and mainstream insurance company) options I tried. Friendly, with choices and understanding what pet owners might want (not what insurers might want!!). Haven't had to make a claim yet of course, and hopefully never will, but Waggel immediately in touch with named handler should I ever need to - very reassuring! Reviewed on: 12th August 2020
David Clarke's avatar
David Clarke

Quick and efficient

5
Very happy with my dealings with waggle. Application was quick, claim process quick and simple. Reviewed on: 12th August 2020
Linda Pope's avatar
Linda Pope

Simple and helpful

5
The website, communications and policy are easy to follow and they seem to genuinely cate about covering pet health. Reviewed on: 12th August 2020
Rebecca Faulkner's avatar
Rebecca Faulkner

Great insurance

5
Convenient app and easy to communicate with Waggel when necessary. Reviewed on: 12th August 2020
Vicky 's avatar
Vicky

Brilliant so far

5
First time getting pet insurance and there's been so many great benefits so far. Video chats with vets and behaviour consultants for free! Reviewed on: 12th August 2020
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Sof Petrou

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