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Zempler Bank : Business account reviews

Name: Business account
Rating: 4.75 (9889 reviews)

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4.75

Based on 9,889 reviews, last reviewed 20th Jun 2026

51% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Bank Excellent Seevice Highly Recommend Reviewed on: 20th June 2026

Latest lowest rating:

1

Our account has been playing up for the past few days. Our account has been playing up for the past few days. The inconvenience it has caused is terrible. We cannot pay our suppliers, wages payout cannot b... Read more Reviewed on: 24th April 2026

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

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Zempler Bank Business account reviews (9889)

Worst customer service ever.

My experience so far of banking with Cash Plus has been pretty bad. I received my monthly salary in 3 installments (3 consecutive days) from Ireland. The bank just froze my money without even informing me of this. On enquiry, i was told to fill in an KYC form and told my case will be resolved one way or the other within 2 days. The form i was made to complete was in my view inadequate for the bank to solicit and gather the relevant information they needed - no where to attach any relevant supporting info to justify where the money came from etc. I then enquired again after 3 working days had passed, only to be told that more information was required, i then gave the info on the phone explaining the facts. After 2 days again i phoned, oh, your info wasn't passed on, can you give it again to us! Gave them the info, still no decision. Got called by the bank after more than a week, gave them still the same info, decision will be made after another 2 working days. I offered to email them all the relevant info as i had it. Then almost 2 weeks later i got money for the 2 first transactions, the 3rd one was missing, phone back again, was asked to email proof of payment! Why was the money frozen in the first place (because of the 3 transactions). Their KYC & Customer due diligence is like an excuse to keep one's money and let it accrue interest for the bank). Very unsatisfactory service. Reviewed on: 5th April 2023

GOOD BANK

VERY GOOD BANK GOOD HELPLINE FAST TRANSET MONEY Reviewed on: 5th April 2023

Cashplus good for small businesses.

My small business has banked with Cashplus for two years and has been very satisfied with the service. Reviewed on: 5th April 2023

Perfect

It is perfect bank as business bank so Easy to use safe the time Reviewed on: 5th April 2023

Without asking got overdraft

One of best bank I ever seen before. Great bank Reviewed on: 5th April 2023

Bank in the Pocket

Banking was not so easy and quick before. Reviewed on: 5th April 2023

The best

Cashplus made it very easy and the verification process was quick unlike other banks that take six weeks. They do value their customers they are the best so far! Reviewed on: 5th April 2023

VERY GOOD

VERY EFFICENT SERVICE VERY SLICK And speed of service Reviewed on: 5th April 2023

Wonderful bank and the operators are great and helpful

My experience as a director banking with this bank is wonderful and the banking apps are so much easier to use than any bank I've banked with. I would recommend this bank to anybody who is starting a business to any body who have been a director for longer. Ten out of ten and a big thumbs up from Berry own cafe Ltd Reviewed on: 5th April 2023

Great bank

Starting my own business meant needing a cost effective and user friendly bank. I certainly found this with Cashplus. Can’t recommend them highly enough. Simple and straightforward, with excellent fee’s for a start up. Reviewed on: 5th April 2023

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