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Zempler Bank : Current accounts reviews

Name: Current accounts
Rating: 4.86 (8125 reviews)

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4.86

Based on 8,125 reviews, last reviewed 28th Apr 2026

2% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Even with my mental health and other problems with m... Even with my mental health and other problems with my health and understanding though to loss of family and friends when I’ve had problems the bank ha... Read more Reviewed on: 28th April 2026

Latest lowest rating:

1

Terrible customer service Terrible customer service, had no idea how to actually handle a problem and made it my problem Reviewed on: 10th April 2026

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About this product

Zempler Bank offer two personal current accounts – the Freedom account and the Activeplus account.

The Freedom account has no monthly fees and the Activeplus account is £5.95 per month. There may be fees for sending money and withdrawing or paying in cash. Both accounts come with the option to add on an overdraft.

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Zempler Bank Current accounts reviews (8125)

Very safe and I think can feel more comfortable keep...

Very safe and I think can feel more comfortable keep it money in account Zempler Reviewed on: 12th April 2026

ZEMPLER BANK IS THE ONE TO GO FOR

i have been with this bank for several years and welcomed when you became a Zempler titled bank I have always been very happy with any changes i have made and i will be a continued customer and hopefully be with you for the rest of my life Reviewed on: 12th April 2026

Efficient and safe.

Efficient and safe. I find it easy to follow and do what I want Reviewed on: 11th April 2026

Satifactory, Transaction and communication

Satifactory, Transaction and communication Reviewed on: 11th April 2026

Good Service

Never had an issue with the level of service provided. Reviewed on: 11th April 2026

Always helpful with any requests.

Always helpful with any requests. On time and efficient. Reviewed on: 11th April 2026

Best CS experience

I travelled to Spain and I couldn't remember my pin for my Euro card. The CS agent was great and he helped and while I had to get my details to confirm he was so understanding and very engaging. Shows that he's supported to be himself not a robot. Reviewed on: 11th April 2026

Winning with Zempler Bank

I don’t usually go out of my way to write reviews but Zempler Bank has genuinely earned this one. From day one, the experience has been smooth, reliable and refreshingly straightforward. No unnecessary complications—just banking that actually works the way it should. That consistency builds real trust and that’s rare. What stands out most is how effortless everything feels. Payments, account management, overall usability—it’s all clearly designed with the customer in mind. You can tell when a company actually listens, and Zempler Bank does. That’s why they deserve to win at the British Bank Awards. Reviewed on: 11th April 2026

EXCELLENT PERSONAL CARING SERVICE

I joined when it was APS and now it is ZEMPLER. The excellent personal service online and telephone continues consistently. It is both Personal and Professional and if I were to use 1 word CARING. I am very well satisfied and I know this will continue. Reviewed on: 11th April 2026

whenever i have a query it is answered promptly by e...

whenever i have a query it is answered promptly by efficient professional and courteous staff, it is so refreshing to deal with people of this calibre. Reviewed on: 11th April 2026

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