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Zurich reviews

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Rated Average 2.76/5

Zurich reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Average based on 60 product reviews

Average score of 2.76/5
5 star
33%
4 star
27%
3 star
5%
2 star
5%
1 star
30%
Reviews for Zurich have trended positively over the past 90 days

Latest positive rating

5/5

They underwrite well and pre underwriting is very good

They underwrite well and pre underwriting is very good

{"display":"Sue R","full_name":"Sue R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Life Insurance
Sue R 5th September 2025

Latest negative rating

1/5

Gives cover without any checks

I have contacted this company over 12 months ago and advised that their 3rd party obtained insurance without any legal authority or documentation and still... I have contacted this company over 12 months ago and advised that their 3rd party obtained insurance without any legal authority or documentation and still waiting on written response that action and refund of premiums etc. Read more Read less

{"display":"Jason Watt","full_name":"Jason Watt","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1308172.png"}}'s avatar
Home Insurance
Jason Watt 4th October 2025

About Zurich

Zurich is one of the largest insurance groups in the world which is organised into three core business segments: General Insurance, Global Life and Farmers.

Are you looking for the perfect insurance to keep you covered? Our Zurich reviews can help you decide if they're the right choice for you.

If you’re considering taking out Insurance with Zurich, check out our reviews first. Find out which insurance policyholders have with the Zurich and how satisfied they’ve been so far. Learn more about the benefits of being a Zurich member. All of this and more can be found in our Zurich reviews.

Smart Money People is the place for Zurich reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Zurich at a glance

Reviews for Zurich

Showing 11 of 60 company reviews Last reviewed within 7 days

Gives cover without any checks

Home Insurance 4th October 2025

I have contacted this company over 12 months ago and advised that their 3rd party obtained insurance without any legal authority or documentation and still... I have contacted this company over 12 months ago and advised that their 3rd party obtained insurance without any legal authority or documentation and still waiting on written response that action and refund of premiums etc. Read more Read less

Rated Terrible 1/5
Read more product reviews

They underwrite well and pre underwriting is very good

Life Insurance 5th September 2025

They underwrite well and pre underwriting is very good

Rated Excellent 5/5
Read more product reviews
  • 1/5

    I was insured with them and then I was in a car crash.

    I was insured with them and then I was in a car crash. I reported it to them and they said they would phone me... I was insured with them and then I was in a car crash. I reported it to them and they said they would phone me back. A couple of weeks later I phoned them back to see what was going on as the car rental company told me I had to return the car a week early. I had to chase them on every aspect of the claim. They paid out but months later I still cant get them to close the claim. They told me the salvage company has not invoiced them yet so I called the salvage company, they are waiting on an email from Zurich so they can invoice them Zurich are punishing me for making a claim. 30 years of driving and this was the only claim on one of my policies so now I have to be punished. I would never suggest someone buy a policy from Zurich car insurance. Read more Read less

    {"display":"John K","full_name":"John K","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1154544.png"}}'s avatar
    Car Insurance
    John K 28th March 2025
  • 5/5

    Comprehensive service with help to aid any process

    Comprehensive service with help to aid any process

    {"display":"Karl Borowy","full_name":"Karl Borowy","avatar":{"url":"\/assets\/uploads\/avatars\/users\/3456.png"}}'s avatar
    Pension
    Karl Borowy 14th October 2024
  • 1/5

    Zurich & Onepath are the same company.

    Zurich & Onepath are the same company. They can't be trusted and do everything to get out of paying. If it's for income protection. They... Zurich & Onepath are the same company. They can't be trusted and do everything to get out of paying. If it's for income protection. They sent you to their Dr that says a crippled person is ok to go back to work & cuts off your income protection. They should be closed down. They also control your Dr and get them to change their review of your injuries so they can cut your payments off. Read more Read less

  • 3/5

    Not required for building insurance

    Not required for building insurance

    {"display":"L H","full_name":"L H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    L H 4th September 2024
  • 1/5

    Awful service

    Bad enough that my upstairs neighbour had a slow leak which seeped down behind my bathroom tiles, got under the bath and rotted the floor,... Bad enough that my upstairs neighbour had a slow leak which seeped down behind my bathroom tiles, got under the bath and rotted the floor, but Zurich's unhelpful, intransigent and downright hostile attitude made everyting worse. Read more Read less

    {"display":"Kirsten","full_name":"Kirsten","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Kirsten 25th August 2024
  • 4/5

    Reliable, good customer service,

    Reliable, good customer service,

  • 5/5

    Good customer experience.

    Good customer experience. Professional and knowledgeable staff

    {"display":"seankmcgroarty@yahoo.com","full_name":"seankmcgroarty@yahoo.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    [email protected] 23rd August 2024
  • 1/5

    BEWARE DO NOT USE FOR HOUSE INSURANCE

    Had a UK rented property insured with this company and the tennant caused 11ks worth of criminal damage before his final legal eviction by court... Had a UK rented property insured with this company and the tennant caused 11ks worth of criminal damage before his final legal eviction by court bailiffs, Zurich engaged a loss adjuster and look into the policy line by line and wriggled out of the claim even though I personally done everything correctly...... Trust me just insure yourselves elsewhere this company are basically scammers. They basically said I haven't been insured from day 1 and then they would not even return my premium which I paid in full via a broker. Absolute robbery....... I shall let FOS decide whether I have been treated fairly and write this post on every platform I can to advise and help others not be in the position I am. Don't worry I will make sure it costs zurich more than my 11k ligitimate criminal damage claim Date of experience: 09 August 2024 Edit Read more Read less

    {"display":"Nathan W","full_name":"Nathan W","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1051662.png"}}'s avatar
    Home Insurance
    Nathan W 9th August 2024
  • 1/5

    Zurich dont use, rude and obnoxious,

    kitchen ceiling fell down,left dangerous,zurich have sent it for investigation even thought their bulider came round and agreed with us,they are saying i didnt tell... kitchen ceiling fell down,left dangerous,zurich have sent it for investigation even thought their bulider came round and agreed with us,they are saying i didnt tell them about a claim for accidental damage from 2018 for £125 horrid customer service, treated like a piece of dirt on their shoes Read more Read less

    {"display":"jules","full_name":"jules","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    jules 28th May 2024

    Products from Zurich

    Showing products offered by Zurich

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