Not required for building insurance

Bad enough that my upstairs neighbour had a slow leak which seeped down behind my bathroom tiles, got under the bath and rotted the floor,... Bad enough that my upstairs neighbour had a slow leak which seeped down behind my bathroom tiles, got under the bath and rotted the floor, but Zurich's unhelpful, intransigent and downright hostile attitude made everyting worse. Read more Read less

Reliable, good customer service,

Good customer experience. Professional and knowledgeable staff

Had a UK rented property insured with this company and the tennant caused 11ks worth of criminal damage before his final legal eviction by court... Had a UK rented property insured with this company and the tennant caused 11ks worth of criminal damage before his final legal eviction by court bailiffs, Zurich engaged a loss adjuster and look into the policy line by line and wriggled out of the claim even though I personally done everything correctly...... Trust me just insure yourselves elsewhere this company are basically scammers. They basically said I haven't been insured from day 1 and then they would not even return my premium which I paid in full via a broker. Absolute robbery....... I shall let FOS decide whether I have been treated fairly and write this post on every platform I can to advise and help others not be in the position I am. Don't worry I will make sure it costs zurich more than my 11k ligitimate criminal damage claim Date of experience: 09 August 2024 Edit Read more Read less

kitchen ceiling fell down,left dangerous,zurich have sent it for investigation even thought their bulider came round and agreed with us,they are saying i didnt tell... kitchen ceiling fell down,left dangerous,zurich have sent it for investigation even thought their bulider came round and agreed with us,they are saying i didnt tell them about a claim for accidental damage from 2018 for £125 horrid customer service, treated like a piece of dirt on their shoes Read more Read less

This company is a disgrace. They have a few and I mean a few nice staff but the type of people that were dealing with... This company is a disgrace. They have a few and I mean a few nice staff but the type of people that were dealing with my mum on the whole were a disgrace. There was one in particular Raj no customer service, rude, arrogant and unhelpful. She even tried to shout down the phone. I cannot recommend this company and i hope that you find a pension company that cares. My mother was told she would receive her pension in 10 days. We sent all the relevant documents that were asked of us. Then on the ninth day after calling several times to clarify wether what we had sent was correct, we were told that they cannot make payment because they need a transfer form. My question is why wasn’t this form sent with the other form? And why was this not sent when I called a few days before? Infact it wasn’t even mentioned. If there needed any more form filling why weren’t we told at the start? Why did they wait a day before the release to say that they needed us to sign something else. This begs one to ask what are they doing with peoples money? And what makes this even more peculiar is that we were told by three of their representatives that there was no proble with the forms we had already sent, this was, I might add sandwiched between speaking with raj who was so awful I had to disconnect the call and call back. To think that someone has been a good citizen and paid all what they were supposed to and be spoken to in this way with no empathy is appalling. I am stunned. Then after clarifying with the sales reps from Zurich that no other attachments or documentation was necessary, we receive an email at 3.30 pm on the ninth day, the day before the money was due, telling us they need to send another form which will take another 5 working days to be delivered. This made me feel like they were doing something dodgy with the money. Why would you lie repeatedly about payment and then at the last minute change course? And change everything you said up until that moment about the delivery of my mothers pension. No apology, no telephone call just a message from the financial brokers who had nothing to do with the release of the funds. I now have to call them to speak in my mothers behalf. They are crooks and con artists and cannot be trusted to tell the truth never mind deal with someone’s pension! Read more Read less

They were the most competitively priced option, so I went for them. Thankfully, I haven’t had to use it yet!

My car got damaged in front of my house and i contacted my insurance to make a claim . After 3 weeks of going back... My car got damaged in front of my house and i contacted my insurance to make a claim . After 3 weeks of going back and forth with them , mind you i was the one contacting them nobody gave me a call . I have been told my car was at a garage to be repaired and some parts will not be available till April , i was told point blank that there will not be any provision made to me while i wait for my car to be repaired . Jessica who works in the department basically told me i am to be stranded until my car is fixed. I find that very unacceptable and they are the most non-challant , obnoxious, lack of empathy, uncommunicative insurance provider, avoid them at all cost as they just take your money but will not provide any reasonable solutions if you need it . Absolutely disgusted Read more Read less