I have contacted this company over 12 months ago and advised that their 3rd party obtained insurance without any legal authority or documentation and still... I have contacted this company over 12 months ago and advised that their 3rd party obtained insurance without any legal authority or documentation and still waiting on written response that action and refund of premiums etc. Read more Read less

They underwrite well and pre underwriting is very good

I was insured with them and then I was in a car crash. I reported it to them and they said they would phone me... I was insured with them and then I was in a car crash. I reported it to them and they said they would phone me back. A couple of weeks later I phoned them back to see what was going on as the car rental company told me I had to return the car a week early. I had to chase them on every aspect of the claim. They paid out but months later I still cant get them to close the claim. They told me the salvage company has not invoiced them yet so I called the salvage company, they are waiting on an email from Zurich so they can invoice them Zurich are punishing me for making a claim. 30 years of driving and this was the only claim on one of my policies so now I have to be punished. I would never suggest someone buy a policy from Zurich car insurance. Read more Read less

Comprehensive service with help to aid any process

Zurich & Onepath are the same company. They can't be trusted and do everything to get out of paying. If it's for income protection. They... Zurich & Onepath are the same company. They can't be trusted and do everything to get out of paying. If it's for income protection. They sent you to their Dr that says a crippled person is ok to go back to work & cuts off your income protection. They should be closed down. They also control your Dr and get them to change their review of your injuries so they can cut your payments off. Read more Read less

Not required for building insurance

Bad enough that my upstairs neighbour had a slow leak which seeped down behind my bathroom tiles, got under the bath and rotted the floor,... Bad enough that my upstairs neighbour had a slow leak which seeped down behind my bathroom tiles, got under the bath and rotted the floor, but Zurich's unhelpful, intransigent and downright hostile attitude made everyting worse. Read more Read less

Reliable, good customer service,

Good customer experience. Professional and knowledgeable staff