Smart Money People Logo
Go to business site
Share this page
Link copied

118 118 Money: Credit card reviews

View other 118 118 Money products
4.86
Based on 2,465 reviews, last reviewed 1st Apr 2026
124200% increase in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

118 money has actually sustained in the times of dis... 118 money has actually sustained in the times of distress, managed to take care of my family Reviewed on: 1st April 2026
Benson W's avatar
Benson W

Latest lowest rating:

1

Terrible! Terrible!!! The APR is so high that if you do the minimum payment you're basically only paying for the interest. Trying to do negotiate is impossible ... Read more Reviewed on: 1st April 2026
Gergana H's avatar
Gergana H
Read all reviews Write a review

About this product

118 118 Money’s credit cards are designed to help you build and improve your credit score.

If accepted, you’ll be offered a guaranteed personalised credit limit and there are no hidden fees. You can check your eligibility for a 118 118 Money credit card with no impact on your credit score.

118 118 Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

Review 118 118 Money: Credit card now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

118 118 Money Credit card reviews (2465)

Really helpful and easy to use app

5
Really helpful and easy to use app Reviewed on: 24th May 2024
Mike's avatar
Mike

High interest rates and change standard charges with...

1
High interest rates and change standard charges with high increase Reviewed on: 21st February 2024
Mary E's avatar
Mary E

I've had a complete nightmare with 118 credit card.

1
I've had a complete nightmare with 118 credit card. They keep on taking minimum payment twice which puts me in an unaranged overdraft and tell me it will take 3 days to refund the payment. Under no circumstances set up a direct debit for minimum payment. Make your payment manually. Reviewed on: 9th February 2024
Mr T's avatar
Mr T

Always consider my needs and Taylor my credit limits...

5
Always consider my needs and Taylor my credit limits very pleased Reviewed on: 11th January 2024
Richard Hall 's avatar
Richard Hall

Awful Company, Stay away!

1
Never have I experienced anything as bad as this shower, extortionate charges, theyt agree one thing and do another, case won at FOC. AS for closing the account, omg, pathetic. An experience I will not be repeating. Reviewed on: 24th October 2023
Steven Wagner's avatar
Steven Wagner

Shocking - duplicate payments taken and card was blocked for 5 days

1
Shocking. After paying off my credit card balance in full for the amount of £1900, another duplicate payment was taken through my direct debit, which left me £1,600 overdrawn in my bank account. Furthermore, my 118 1118 credit card was blocked and I was told it would take 5 business days for both the block to me removed, and for the duplicate payment to be returned to my bank account. Meanwhile I was left with no money to pay for daily living expenses. Customer service is appalling. This company needs to be investigated. Reviewed on: 2nd October 2023
O H's avatar
O H

Very high interest

1
The interest rate is absolutely shocking I’ve not used my card this month yet they charge a minimum £70/£80 a month on top of your minimum payment this month my bill is £170 wish I’d looked elsewhere daylight robbery Reviewed on: 19th September 2023
Richard Cook's avatar
Richard Cook

Shocking company to deal with

1
A massive issue with the app, it's rubbish. Ur on hold for 45-50 mins at a time when trying call. Run for the hills. Reviewed on: 2nd June 2023
Mike carver's avatar
Mike carver

They keep blocking my credit card

1
I had an old loan with 118. I had some financial issues in the past, so I went on IVA. That was ended last year in September. All problem starred when I asked 118 to update my credit file and close of the old loan account. Once I brought this problem to they attention since then I have sent in 6 different email stating I'm not on IVA. So they should block my card. I waiting for they final response and then refer the case to Financial ombudsman. Because they excuse doesn't wash with me. Reviewed on: 31st May 2023
Kiss Bene's avatar
Kiss Bene

Worst customer service I've ever encountered.

1
Initial balance transfer was fine. After that, trying to get hold of someone in customer services to do a second transfer was impossible. Will never use them again. Reviewed on: 27th May 2023
Kenyon Jew's avatar
Kenyon Jew

Review 118 118 Money: Credit card now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill