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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.87 (1815 reviews)

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4.89

Based on 1,815 reviews, last reviewed 21st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I'm very happy with everything and specifically with... I'm very happy with everything and specifically with people on the phone they're so nice Reviewed on: 9th October 2025

Latest lowest rating:

1

Had a loan and didn't realise I was paying double... Had a loan and didn't realise I was paying double back Reviewed on: 21st January 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1815)

User friendly Customer care very informative and kn...

User friendly Customer care very informative and knowledgeable. Reviewed on: 15th April 2025

Easy peasy

I applyed and before long had the money in my account. Reviewed on: 15th April 2025

A fantastic Service. Highly recommend.

I had been going through a bad time with my own health, and also my wife's health. My step son passed away and over time I had got into a bit of a financial mess. With the help of 118118 personal money, I managed to get onto a level of stability. I was grateful to them listening, and the means testing enabled me to know that I could afford to move forward and not get myself into a deeper hole. 10/10 Reviewed on: 15th April 2025

Easy to use the app and customer service are very he...

Easy to use the app and customer service are very helpful Reviewed on: 15th April 2025

Fast application and easy process.

Fast application and easy process. Customer service is very good. Good rates and easy to use app. Reviewed on: 15th April 2025

118 are actually great

118 money have been great with me. I once had a small issue and had to call up and the advisor could not have been more helpful. They also provide excellent deals and rates for their customers. Reviewed on: 15th April 2025

App is poor and clunky. Good lender generally though

App is poor and clunky. Offers are frequent. Seemingly more open to new products for existing clients than other lenders. Meh. Reviewed on: 15th April 2025

it was an easy application, with excellent service f...

it was an easy application, with excellent service from the 118 118 team. start to finish easy process. What more could you want? Reviewed on: 15th April 2025

Easy application and process

I applied for credit from 118 118 Money, and within minutes, I was successful and granted it. The process was easy, and I got credited immediately. Paying back has also been easy and smooth. Thank you 118 118 money. Reviewed on: 15th April 2025

118 118 Money

They are helpful and easy to set up Reviewed on: 15th April 2025

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