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118 118 Money: Personal loan reviews

4.91
Based on 1,808 reviews, last reviewed 15th Jun 2025
22% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Honest and hard-working. 118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with ... Read more Reviewed on: 15th June 2025
Daniel H's avatar
Daniel H

Latest lowest rating:

1

Please do NOT use 118 for anything! Please do NOT use 118 for anything! They are a vile organisation that lies to their customers to trick them out of money. I had a temporary agreement ... Read more Reviewed on: 23rd May 2025
David B's avatar
David B

About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1808)

Excellent

5
118 118 money is straight forward & no delays. Prompt payment into your bank account Reviewed on: 15th April 2025

Excellent service, and very quick turn around.

5
Excellent service, and very quick turn around. Along with the app, to track your account it’s so easy to use Reviewed on: 15th April 2025

Helped me get out of credit card debt, quickly and a

5
Helped me get out of credit card debt, quickly and at a good rate. Reviewed on: 15th April 2025

User friendly Customer care very informative and kn...

5
User friendly Customer care very informative and knowledgeable. Reviewed on: 15th April 2025

Easy peasy

5
I applyed and before long had the money in my account. Reviewed on: 15th April 2025

A fantastic Service. Highly recommend.

5
I had been going through a bad time with my own health, and also my wife's health. My step son passed away and over time I had got into a bit of a financial mess. With the help of 118118 personal money, I managed to get onto a level of stability. I was grateful to them listening, and the means testing enabled me to know that I could afford to move forward and not get myself into a deeper hole. 10/10 Reviewed on: 15th April 2025

Easy to use the app and customer service are very he...

5
Easy to use the app and customer service are very helpful Reviewed on: 15th April 2025

Fast application and easy process.

5
Fast application and easy process. Customer service is very good. Good rates and easy to use app. Reviewed on: 15th April 2025

118 are actually great

5
118 money have been great with me. I once had a small issue and had to call up and the advisor could not have been more helpful. They also provide excellent deals and rates for their customers. Reviewed on: 15th April 2025

App is poor and clunky. Good lender generally though

3
App is poor and clunky. Offers are frequent. Seemingly more open to new products for existing clients than other lenders. Meh. Reviewed on: 15th April 2025

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