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118 118 Money: Personal loan reviews

4.89
Based on 1,815 reviews, last reviewed 21st Jan 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I'm very happy with everything and specifically with... I'm very happy with everything and specifically with people on the phone they're so nice Reviewed on: 9th October 2025
Barbora Bendova's avatar
Barbora Bendova

Latest lowest rating:

1

Had a loan and didn't realise I was paying double... Had a loan and didn't realise I was paying double back Reviewed on: 21st January 2026
Jon's avatar
Jon

About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1815)

Quick, efficient customer service, very satisfied.

5
Quick, efficient customer service, very satisfied. Lovely staff aswell. Always so helpful and polite. Reviewed on: 15th April 2025

So easy to deal with

5
Was so easy to deal with and had money within a couple of days Reviewed on: 15th April 2025

Excellent customer service and support

5
It easy and quick in accessing my loan and I can’t wait to recommend them to anyone. Great customer service, excellent communication and quick feedback Reviewed on: 15th April 2025

Good overall, easy process and app is decent

5
Good overall, easy process and app is decent Reviewed on: 15th April 2025

Quick easy process really helpful the app is great t...

5
Quick easy process really helpful the app is great to help you mange your payments and they are very helpful Reviewed on: 15th April 2025

Applied was expected within minutes and the cash ava...

5
Applied was expected within minutes and the cash available not long after Reviewed on: 15th April 2025

Quick easy, secure & hassle free

4
Quick easy, secure & hassle free Reviewed on: 15th April 2025

Never had a problem with 118 very reliable

4
Never had a problem with 118 very reliable Reviewed on: 15th April 2025

easy to use in the application and I had the money i...

5
easy to use in the application and I had the money in my account very quickly. A loan worth recommending. Reviewed on: 15th April 2025

Very easy process on line, quick decision and money...

5
Very easy process on line, quick decision and money in the bank the same day, thank you Reviewed on: 15th April 2025

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