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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.88 (4592 reviews)

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4.88

Based on 4,592 reviews, last reviewed 29th Apr 2026

252700% increase in 5 star reviews

in the past 90 days

167% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer care excellent, money in your account in... Customer care excellent, money in your account in less than 3 hrs . Reviewed on: 29th April 2026

Latest lowest rating:

2

Not very friendly . Not very friendly .speaks to you like poo.not helpful Reviewed on: 22nd April 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (4592)

Quality service

Excellent quick service in all areas Reviewed on: 22nd April 2025

Fantastic service no problem to contact and deal wit...

Fantastic service no problem to contact and deal with requests very quick Reviewed on: 22nd April 2025

I had a fantastic experience no fuss money transferr...

I had a fantastic experience no fuss money transferred when said spoke to customer service and the staff on the phone were really nice and helpful I will be using this service again highly re Reviewed on: 22nd April 2025

there are no problems with anything, they have very...

there are no problems with anything, they have very good applications Reviewed on: 22nd April 2025

Very fast service .

Very fast service . Had no issues working around the website was very accessible and easy to navigate around. It was my first time using 118 and it was very efficient . Was worried but then put to ease Reviewed on: 22nd April 2025

Good so far but I think the interst rate for the loa...

Good so far but I think the interst rate for the loan is very high Reviewed on: 22nd April 2025

Really helpful and easy

Fast and easy and you get your money really fast and easy to communicate with customers Reviewed on: 22nd April 2025

Absolutely excellent, very very helpful

Absolutely excellent, very very helpful Reviewed on: 22nd April 2025

Excellent service very happy with everything

Excellent service very happy with everything Reviewed on: 22nd April 2025

I’m really glad.

I’m really glad to share that I’ve now taken out my second loan with 118 118 Money — the first one has already been fully repaid. The application process is straightforward, everything is clearly explained, and I’ve always found their service to be transparent and easy to navigate. Thank you for the continued support — I really appreciate the help and smooth experience throughout. Reviewed on: 22nd April 2025

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