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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.88 (4490 reviews)

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4.88

Based on 4,490 reviews, last reviewed 22nd Apr 2026

243700% increase in 5 star reviews

in the past 90 days

167% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Easy fuss free loan application when it was neede Easy fuss free loan application when it was neede Reviewed on: 22nd April 2026

Latest lowest rating:

2

Not very friendly . Not very friendly .speaks to you like poo.not helpful Reviewed on: 22nd April 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (4490)

Loan Accepted No money yet

Shoddy, loan accepted 2 days ago and still not showing in my account. At this rate, my first payment will come out before I can access funds Reviewed on: 3rd March 2023

Really easy, fair and consumer friendly

118 offer loans to people thT may not have a perfect credit score but take into account all information required to make sure you know what you are getting. They are fair and consistent with communication and easy to contact if needs be. Customer service is brilliant. Reviewed on: 13th January 2023

THE WORST COMPANY STILL CANT SORT MY ONGOING ISSUES

THE WORST COMPANY STILL CANT SORT MY ONGOING ISSUES Reviewed on: 11th October 2022

Disgusting

My husband got a loan from these a few years ago while he was depressed they never checked anything only rang him to ask if he could afford the loan never checked bank accounts nothing my husband then tried to take his own life had nothing but murder with them trying to sort out payments then checked online account as nothing seemed to be going down to find out there is a year worth of payments vanished sent them an email with bank accounts etc showing payments warned them I'd be going the financial ombudsman and they haven't bothered even getting back to me been emailing them since July nothing at all my hubby is in a unit I'm trying to pay this bill but I'm not paying anything until the bill is rectified I'm totally disgusted in this Reviewed on: 9th October 2022

Quick and understanding

Really good rate to use thus service. I was able to pick up a great deal exactly what I was looking for. The app and customer service online allows for quick and detailed access and changes if needs be. Reviewed on: 18th July 2022

Top quality service

Very helpful and sincere customer service. Supportive throughout the process and continued support during loan period. Reviewed on: 26th January 2022

VERY GOOD

Dealt with my application very fast and really treated me as I expected Their service was just brilliant. Reviewed on: 26th January 2022

Appalling

Rang up to get an early settlement figure and wanted to pay loan off. My card got declined twice even though I had sufficient funds in bank. They told me to ring my bank as there must be an issue. Rang my bank for them to tell me the transaction hadn't been declined and they would have had an error message on their side so it was 118 who didn't do transaction right. Then Rang this company back as they told me to do, for them then to tell me yo ring back in 24hrs so their systems can "update" this is by far the worst company I have dealt with. Reviewed on: 14th January 2022

Avoid at any cost

Avoid at any cost ! Disgusting customer service. They will sell your details without thinking twice. I have found myself in difficult situation when I lost my job and they were the least helpful creditor I had to deal with. We had an agreement that for certain amount of time I would pay less monthly and now I just got a letter from recovery agency that my debt was sold to them before our agreement even came to an end. I also add that I was paying everything that we agreed to on time. I will be taking it as far as I can just to teach them a lesson. I wish I never had to deal with them. Reviewed on: 11th January 2022

01750436917 Bikash nij

Md Shohag hossen raju, m,v, se Shuraiya Reviewed on: 6th January 2022

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