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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.66 (911 reviews)

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1.50

Based on 911 reviews, last reviewed 6th Aug 2025

67% decrease in 5 star reviews

in the past 90 days

36% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025

Verified source

Latest lowest rating:

1

DO NOT USE THEM!! Worse experience of my life, no communication, the staff do not understand their customers!! Reviewed on: 6th August 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (911)

Worst insurance company going

This is hands down the worst company I've ever dealt with. Full of lies, takes nearly an hour to get hold of them, will charge £50 for any changes to the policy even if its there fault it needs changing. Avoid at all cost! Reviewed on: 30th July 2021

Hidden costs do not use.

Difficult to contact when wishing to cancel . Paid £89 to cancel in the end. When setting up policy should’ve explained better . Terms and conditions confusing. Reviewed on: 23rd July 2021

force clam payout on sgred database

I would never use them again stay well way from these clowns there like to blame you for stuff and then pay out 3rd party's without informing you about that's happened I only found something out today from my new insurance company because of they shared insurance data base there all use to upload force information that stays on file for 5 years I'm going to try my best to get this information removed because its force take my advice stay well away Reviewed on: 20th July 2021

mess big

do not use this service they are steling money 100% Reviewed on: 15th July 2021

Absolutely awful

Avoid by all means, you will thank me later. Without any doubt the worst, nightmare insurer I ever dealt with! They will rip you off of your money and later trick you into automatic renewals and extra huge fees. Stay well clear from them! Reviewed on: 29th June 2021

The best and affordable car insurance on the market

They’re excellent in dealing with client’s plight in times of need. Reviewed on: 14th June 2021

Useless, rude, lazy, unresponsive, pathetic

Useless, rude, lazy, unresponsive, pathetic Reviewed on: 7th June 2021

Never insure with this company!!

Once you are insured with them they will try and find anything to make you pay extra. Also constantly threatening to cancel your policy because they need more documents even after you’ve sent them numerous times. We used a compare website which did not allow me to enter an exact date I passed my test so got charged an extra £700. Unhelpful, constantly putting the phone down and rude. Please don’t be stung by this company. Reviewed on: 24th May 2021

Admin fees

Kind of messed up the date when I passed my test and was charged £85 on my premium Thieves and rogues who know what there doing, every customer will get the same treatment Wish I never went near them am now higher than what I was last year Reviewed on: 12th May 2021

Thieves!

The Bunch of cheaters!!! They think they can do everything because they have all the money and power, just because they are big company does not allow them to do what ever they want to customers. They messed up and they investigated themself with outcome of no errors on their side, which doesn't surprise me at all. Do not choose this thieves ever!!! Reviewed on: 26th April 2021

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