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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (255 reviews)

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4.90

Based on 255 reviews, last reviewed 30th May 2025

82% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Great product and customer experience whenever I phone I always get a quick response. have spoken to Mark on many occasions who is very informative and helpful Reviewed on: 30th May 2025

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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Chorley Building Society Mortgages reviews (255)

Mortgage holiday request

Due to the current climate we asked the chorley for a 3 month mortgage holiday. The process was quick and simple with everything being approved within 24 hours. Everyone we spoke to were brilliant. I couldn't recommend the chorley building society enough. Excellent customer service. Reviewed on: 23rd April 2020

Covid-19 mortgage holiday

Chorley actioned my request for a mortgage holiday quickly and efficiently, unlike some other lenders. They were courteous and polite. No hesitation in recommending. Reviewed on: 23rd April 2020

Providing confidence

I felt like I had a partnership with Chorley and appreciate all of the support provided to give me confidence in such a big part of my life. Sue, my mortgage advisor was amazing and I am grateful for everything Sue and the team have provided! Reviewed on: 23rd April 2020

Great service

CBS were very helpful during a financially difficult time and allowed us some time to catch up with our money situation. Very swift service and prompt replies with any query Reviewed on: 17th April 2020

Brilliant

Great customer service, very quick to help. Reviewed on: 17th April 2020

Professional and courteous

Phone call answered quickly and sympathetically with regard to the situation we found ourselves in, a quick form fill and an immediate response. A financial institution with a face and a heart. Reviewed on: 17th April 2020

Great customer service

Can’t fault Chorley Building Society. I asked for mortgage holidays due to covid pandemic, day later it was granted . Great service, highly recommend Reviewed on: 17th April 2020

Best Building Society!

Always there for us, and have been for more than 20 years! Reviewed on: 17th April 2020

Excellent Mortgage Provider

Following the recent outbreak, I suffered a substantial loss of earnings as my employer decreased my hours and therefore my income. I contacted the building society to ask what options were available. I was provided with clear advice and there was no confusing jargon. Once I made my decision, it was implemented with immediate effect. I would have expected a slight delay due to a presumed increase in people needing assistance but the customer service remained excellent. I would happily recommend the chorley building society as a mortgage provider. Reviewed on: 17th April 2020

Mortgage review

Be more reasonable with allowing the interest rate to go through the floor (fairly) rather than just take from customers as that is no ceiling Reviewed on: 7th March 2020

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