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Cover My Breakdown: Personal breakdown insurance reviews

Name: Personal breakdown insurance
Rating: 2.51 (23 reviews)

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2.51

Based on 23 reviews, last reviewed 30th Sep 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

4 star

3 star

2 star

96%

Latest highest rating:

5

Value for money, clear information Value for money, clear information Reviewed on: 13th October 2024

Latest lowest rating:

1

RIP off refused to recover my vehicle back home even... RIP off refused to recover my vehicle back home even though I had national personal cover said some rubbish about its up to the call handlers nothing ... Read more Reviewed on: 30th September 2026

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About this product

CoverMy Breakdown offer a personal breakdown policy.

The personal breakdown policy covers up to four people in any vehicle. This type of policy means you’re covered whether you’re the driver or a passenger. The breakdown cover can be applied for and set up online.

CoverMy Breakdown reviews help you find out what it’s really like to be a customer. If you’ve used CoverMy Breakdown before, you can also leave a review and share your experience.

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Cover My Breakdown Personal breakdown insurance reviews (23)

Extremely disappointing

I been with them since 2020,, last 3 years I never made any claim,, on this February I call them for jump start due to extreme weather,, they came to my home it's too few for start the car,, since that I no issues about jump start,, last night about midnight my car 2 tyre bust and I was 15 miles way from home,, I called them they asking for last claim battery service report,, which I don't need it ,, because battery is fine garage guy said ,,when is snowing any car battery can die, because I told them I don't have receipt,, they will charge me, If they come and rescue me which is £120,, and didn't pay them they didn't came,, and I had to spent all night inside the car,, which is worst day of my life,,, this worst ever experience my life,, I'm driving uk 20 years now I never face this kind of situation Reviewed on: 7th September 2023

The worst service possible

Not happy ! DO NOT USE THESE PEOPLE !! Having called them due to a car breakdown, it took 45 minutes for someone to answer the phone, another 15 minutes on hold only to be told they would not cover the breakdown as I had disconnected the battery to stop the alarm sounding constantly ( the alarm/ immobiliser has gone into fault) . Apparently this was deemed as a failed DIY repair so they would not send someone out .The car had broken down within 50 yards if a pub, as well as running the battery flat, it was annoying the patrons of the pub one of which was a mechanic who had a few tools with him to disconnect my battery. However amazingly they would send someone out if I paid separately . I think he said it would start at £195 plus VAT. Reviewed on: 18th August 2023

NOT FIT FOR PURPOSE

Timing chain started rattling on my car 100 miles from home. I phoned for recovery to tell them that I needed recovering home. I was then told because my car could move forwards and backwards then they would not cover the recovery even though this would do further damage to the car! I then told them it must be a faulty part as it had been replace 4 weeks previous and done 500 miles and was told because this must be faulty workmanship by BMW then they again would not recover the vehicle. Seriously GO ELSEWHERE for your breakdown recovery! They do not have your back, they don't want to help and they DO add in every term and condition possible to get out of doing a recovery! Seriously this is not fit for purpose! Reviewed on: 1st July 2023

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