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GJW Direct: Marine Insurance reviews

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4.88
Based on 264 reviews, last reviewed 31st Jul 2025
24300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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1%
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0%
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Latest highest rating:

5

Great Value, Painless Claim, Helpful People Customer services are always very helpful and when I unfortunately had to make a claim it was handled very quickly and paid fully. As the whole point ... Read more Reviewed on: 31st July 2025
Tony C's avatar
Tony C

Latest lowest rating:

2

Customer service technology from the dark ages It took forever to get through on the phone, when I finally did I got cut off, I then had to go through it all again. Finally someone to talk to about... Read more Reviewed on: 19th July 2025
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Paul K
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GJW Direct Marine Insurance reviews (264)

Great customer service

5
Great customer service when addressing an issue I had renewing my policy, incredibly friendly and helpful. My quote for the year has always been affordable and I hear very good things from people who have had to make a claim. Reviewed on: 13th July 2025
Molly H's avatar
Molly H

They always do what they are supposed to

5
They always do what they are supposed to and are helpful with it. Reviewed on: 13th July 2025
Anneka's avatar
Anneka

Requesting a quote and applying for the insurance wa...

5
Requesting a quote and applying for the insurance was very straight forward. Documents cam through quickly. Reviewed on: 13th July 2025
HW's avatar
HW

Plain sailing with GJW

4
Easy to do business with, competitively priced and good levels of cover. Reviewed on: 13th July 2025
Bill guinness's avatar
Bill guinness

I haveA great service with freindly staff

5
I have been with this company for my yacht insurance for approximately 3 years.And although I have been luck not to make a claim, I think they are great at communicating everything I need and what is being offered.I think they are great for value, politeness and helpful friendly staff. Reviewed on: 13th July 2025
Chaz's avatar
Chaz

Quick, easy and very helpful customer service.

5
Whenever I have communicated with customer service, they are always very helpful and responsive. Reviewed on: 13th July 2025
Sophie M's avatar
Sophie M

Excellent service, both in setting up my policy and...

5
Excellent service, both in setting up my policy and in making a claim. Reviewed on: 13th July 2025
Neale H's avatar
Neale H

Older sailing boat.

5
I have an older sailing boat. 7.5m Snapdragon built in 1976. It was very easy to insure with GJW. Reviewed on: 13th July 2025
Saphira's avatar
Saphira

Good value and excellent Web site.

5
Good value and excellent Web site. Reviewed on: 13th July 2025
Harvey 's avatar
Harvey

Easy to deal with.

5
Easy to deal with, no unexpected price hikes. Reviewed on: 13th July 2025
Darren's avatar
Darren

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