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GJW Direct: Marine insurance reviews

View other GJW Direct products
4.78
Based on 1,539 reviews, last reviewed 16th Aug 2026
37800% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
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1%
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0%
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1%

Latest highest rating:

5

https://mention-me. https://mention-me.com/m/ol/up8fvizz-martyn-kennard Highly recommended click above pls Reviewed on: 16th August 2026
Martyn Hal 's avatar
Martyn Hal

Latest lowest rating:

2

My claim was immediately put to loss adjusters who a... My claim was immediately put to loss adjusters who asked insulting questions insinuating fraud and ultimately led me to discontinue the claim and look... Read more Reviewed on: 16th July 2026
Martin Robinson's avatar
Martin Robinson
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About this product

GJW Direct offer marine insurance to cover a wide range of vessels.

GJW Direct boat insurance policies typically cover third-party liability claims, no excess for third-party claims for loss or damage, boat's agreed value in the event of a total loss and machinery damage and theft.

GJW Direct marine insurance reviews help you find out what it’s really like to be a customer. If you’ve used GJW Direct before, you can also leave a review and share your experience.

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GJW Direct Marine insurance reviews (1539)

Great service and extras

5
Good customer service and the RCR cover for free is a nice bonus Reviewed on: 24th September 2025
Jules's avatar
Jules

Customer loyalty obliterated.

3
Renewal premium increased by around 30%, with no claims having been made, and interest-free monthly payments have been discontinued. Seems to have been tied in with RIPE rebranding. Not happy, so went elsewhere for same level of cover at better price than yours last year. Surprised Premier Marinas are still recommending GJW. Reviewed on: 24th September 2025
Grahame C's avatar
Grahame C

GJW - The best narrowboat insurers in my view

5
I have had comprehensive marine insurance with GJW Direct for over 15 years. When I was first looking for insurance for my narrowboat, the gentleman on the end of the telephone was gentle, kind and understanding. He remembered me from year to year, and took time to ensure that I had the right insurance for my boat. Any changes to the policy were clearly communicated to me, and any additions I had, for example, specific items to be insured, were discussed & added onto the policy. From the start, GJW demonstrated knowledge & understanding of the type & coverage of marine insurance I required. I have never changed my insurers as I continue to be happy with the insurance cover offered & competitive price of the insurance. I recommended GJW to a fellow boater recently and he has just renewed with them for a second year. Reviewed on: 24th September 2025
Vicki Shaw's avatar
Vicki Shaw

Company linked to marina, and additional benefits at...

5
Company linked to marina, and additional benefits attached. Easy renewal, all done on line. Reviewed on: 24th September 2025
Chris W's avatar
Chris W

GJW boat insurance

5
Not matter when i have contacted GJW, it is with out doubt the best customer service i recieve, having dealt with different companies weather it be mobile phone , electricity etc they all pail in comparison to the service GJW provide, will i go anywhere else for my boat cover - not a chance. Reviewed on: 24th September 2025
Neal B's avatar
Neal B

Historically very good but...

2
Historically very good but the move to Ripe Insurance would appear to be a backward step Reviewed on: 24th September 2025
Richard G's avatar
Richard G

Brilliant customer service

5
Have a brilliant response to questions ask and very knowledgeable staff and always get back to you when they say they will nothing seems to much trouble Reviewed on: 24th September 2025
RickSoft 's avatar
RickSoft

Reasonable price with very friendly and sensible staff

5
Reasonable price with very friendly and sensible staff Reviewed on: 24th September 2025
PM's avatar
PM

Insured 3 boats with them for years.

5
Insured 3 boats with them for years. They’re the best. Reviewed on: 24th September 2025
Jasper D's avatar
Jasper D

Service is as allways very good and very helpful

5
Service is as allways very good and very helpful Reviewed on: 24th September 2025
Johannes 's avatar
Johannes

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