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GJW Direct: Marine Insurance reviews

4.87
Based on 1,119 reviews, last reviewed 13th Oct 2025
392% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Could not fault my experience with GJW in any way. Could not fault my experience with GJW in any way. Reviewed on: 13th October 2025
Chris P's avatar
Chris P

Latest lowest rating:

1

Useless since the takeover Useless since the takeover no multi boat policy lots of arguments to get multiple admin fees removed big hike in price too Reviewed on: 6th October 2025
Chris W's avatar
Chris W

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GJW Direct Marine Insurance reviews (1119)

Easy to use, helpful staff and competitive prices

5
Easy to use, helpful staff and competitive prices Reviewed on: 14th July 2025

Easy to contact

5
GJW always easy to contact by phone, easy to get through to correct department, people always knowledgeable and efficient. Reviewed on: 14th July 2025

Good communication...

4
My one claim in many years with GJW was dealt with efficiently... and I was able to talk to a human being! This is very important when dealing with a subject such as boating. Reviewed on: 14th July 2025

Damaged keel matrix and lessons learnt

4
I found cracks to the keel matrix sometime after having the boat lifted for a winter layup. I knew the cracks were recent as I had removed the floorboards for cleaning only a few weeks before but had no photographic proof that there was no damage before the yard lifted and propped the boat [in a way I wasn't wholly happy with, but trusted them as the experts]. GJW swiftly organised a survey and the boat was in repair within a few weeks with minimum fuss and I couldn't be happier. I since found out that damage during laying up/launching up is not uncommon and taking photographs under the floor boards before lifting is well worth the inconvenience especially as this also happened to a friend and their insurance company were not so forthcoming as they didn't have photos from before the yard took their boat out the water. Chapeau GJW Reviewed on: 14th July 2025

Certainly the best bad experience I've had with boating

5
My boat was stranded in Guernsey after we hit rope mid channel. GJW were awesome. They recognised the difficultly and stress in managing the work remotely and quickly dealt with it in short order. The staff are really knowledgable and keen to help. I cant recommend these guys enough!!! Reviewed on: 14th July 2025

It was a very easy experience.

5
It was a very easy experience. No issues regarding the process. Reviewed on: 14th July 2025

GJW Highly recommended, Professional and Helpful.

5
I have been insured through GJW for many years now and have considerable confidence with the cover issued to me. Following an unforeseeable event a couple of years ago that required some repair work to the boat, the representatives where extremely helpful and professional offering advice and assistance throughout the investigations and repair. We have always found the team at GJW available and helpful via phone or email. Reviewed on: 14th July 2025

Service, Service, Service

5
Easy to talk to and a great service at competitive prices. Reviewed on: 14th July 2025

I have been insured with GJW for over 30 years in th...

5
I have been insured with GJW for over 30 years in that time I’ve had 2 minor claims. As I recall I made a phone call and just like that permission was granted to have the work done. So my advice is don’t go anywhere else. Use GJW. Reviewed on: 14th July 2025

An overall great experience and price.

5
An overall great experience and price. We were satisfied with last years cover. That we renewed. Reviewed on: 14th July 2025

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