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Monument: Savings reviews

Name: Savings
Rating: 4.88 (494 reviews)

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4.90

Based on 494 reviews, last reviewed 2nd Apr 2025

38500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Best Bank Ever. Always helpful and polite towards their customers. Online banking is really good and easy to use. Would recommend you to friends and family without h... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

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Monument Savings reviews (494)

Easy to deal with

Set up a savings account online , the first time I had done this. The process was very easy to do even for not so computer savvy people like myself . Easy to log in and check your account. Reviewed on: 10th February 2023

Answered phone straight away got told exactly what I needed

Wanted to invest in a bond staff member extremely helpful. I was concerned about transferring x amount over in case of trouble going through, staff member suggested transferring £1 to make sure account open and I’m happy then transfer as much as I want to after being happy. Fantastic service. Reviewed on: 10th February 2023

Banking made human

A great all round banking experience. A good banking app. Communicative and responsive, without being intrusive. Reviewed on: 10th February 2023

Awesome service and easy to use

Very easy and simple to set up, good Customer service quick to respond. Reviewed on: 9th February 2023

excellent customer services, with care and respect

i loved monuments customer services they conform to customers expectations. Reviewed on: 9th February 2023

Simple, easy and personal banking

Found the ease of this fantastic, and staff are very helpful and personal. You don't have to provide unnecessary ID information either as they run a check for you. Reviewed on: 9th February 2023

Excellent service, great accounts

Really pleasant service and products that offer outstanding rates Reviewed on: 9th February 2023

Good app, good rate

The app is good. Easy to contact someone when I need help. Interest rate was good for the time I opened up the account. Reviewed on: 9th February 2023

Opening an account is a smooth process

I actually got refused an account in my first attempt but the problem was fixed quickly with prompt advice by a Monument advisor - one of my docs didn't pass the security check. I genuinely think it's a good thing, as it shows these guys take your security seriously. Reviewed on: 9th February 2023

Excellent service.

great rates, easy online banking. Reviewed on: 9th February 2023

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