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Northern Community Bank (formerly Pennine Community Credit Union): Loans reviews

Name: Loans
Rating: 4.97 (1157 reviews)

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4.97

Based on 1,157 reviews, last reviewed 29th Apr 2026

2025% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

Very quick with loans. Very quick with loans. Good experience. Reviewed on: 29th April 2026

Latest lowest rating:

1

I'm a new account holder, I did the payroll loan sch... I'm a new account holder, I did the payroll loan scheme and I can honestly say it was simple and easy to do not even a hour. I got approved within 2 d... Read more Reviewed on: 10th April 2026

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About this product

Northern Community Bank, offer loans from £150 to £15,000, with repayments tailored to
suit your financial situation.

Offering £500 Family Loan and Savings Scheme is an option too. Account holders can borrow while using your Child Benefit for repayments, helping you manage your finances.

If you’ve used Northern Community Bank before, you can also leave a review and share your experience.

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Northern Community Bank (formerly Pennine Community Credit Union) Loans reviews (1157)

Friendly and honest good customer service.

Friendly and honest good customer service. Help you when its needed and are fair and helpful Reviewed on: 8th April 2026

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Jaqueline, We’re so pleased to hear you had a good experience – your kind words mean the world to us. Response date: 9th April 2026

My go to for loans

My go to for loans to cover holidays, spending money replacing broken appliances. Love you also continue to add to your savings while repaying the loan. They are also low interest loans and you pay off some of the loan with each repayment and not just paying off interest Reviewed on: 8th April 2026

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Cheryl, Thanks for taking the time to share your experience – we’re so pleased to hear it was a positive one. Feedback like this helps us keep improving, so we really do appreciate it. Response date: 8th April 2026

Brilliant customer service easy to contact

Brilliant customer service easy to contact Reviewed on: 7th April 2026

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Katie, Thanks for your feedback – we’re really glad to hear everything went well for you! Response date: 8th April 2026

They have always been so helpful.

They have always been so helpful. Loans are quick and fair rates on them too. I really appreciate all the help Reviewed on: 7th April 2026

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Chantelle, Thanks so much for your lovely feedback! We’re really glad we could support you when you needed it. Response date: 8th April 2026

Amateur bank with priorities mixed up

Inflation is more than the dividend paid so my money invested with PCCU has actually lost about 2% . I shall withdraw my savings and put in a normal bank . They give 17% rebate to loans but 2.5 to savers. The AGM was unprofessional. The products (life insurance) is poorly publicised and explained . The bank has used their profits to build an extravagant and high- cost new head office - what is the footfall ? Crazy amateur bank , run by amateurs and front office staff quite condescending and unhelpful Reviewed on: 3rd April 2026

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi DaHug, Thank you for taking the time to leave us a review. We are disappointed to hear your feedback. As you may know we are a not for profit, and the share of the profits and loan interest rebate are based on how well we have performed financially on the previous year. We try to be competitive with our returns back to account holders, and we have a range of interest baring savings accounts that match other banks and building societies rates, including our fixed rate account which offers between 4% - 4.5% AER on deposits of £5,000 - £120,000 and our Northern Saver account which offers 2.78% AER with no minimum deposit, withdrawals available and the interest is paid monthly. We acknowledge there were some issues with the AGM. We had changed venues and although we tested the sound and technology many times before the event, we struggled with the sound and we can only apologise for this. Our new head office building is to accommodate the staff from the old Nelson office and the Burnley office together in one place - there simply isn't enough space where we currently are. The footfall in the Burnley office is very high - we often have people waiting in the small front desk area, and we need to be able to have the space to talk through people's accounts with a level of privacy. if you would like to discuss this review or anything in my response in greater detail, please do get in touch with us at [email protected] Kind regards Annette Response date: 7th April 2026

Very easy access to account and even better help whe...

Very easy access to account and even better help when needing support Reviewed on: 26th March 2026

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Ellamarie, Thanks so much for your lovely feedback! We’re really glad we could support you when you needed it. Response date: 27th March 2026

Always helpful kind staff quick and easy to apply

Always helpful kind staff quick and easy to apply Reviewed on: 19th March 2026

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Maria, Thank you for the 5 stars! We’re so pleased you found the service simple and straightforward – that’s exactly what we aim for. Response date: 27th March 2026

Had nothing but amazing things about this they’ve he...

Had nothing but amazing things about this they’ve helped me and are so easy to communicate with Reviewed on: 6th February 2026

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Ellie, Thanks so much for your lovely feedback! We’re really glad we could support you when you needed it. Response date: 9th February 2026

Number one service

Excellent service, prompt replys Reviewed on: 11th December 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Alan, Thanks so much for your lovely feedback! We’re really glad we could support you when you needed it. Response date: 15th December 2025

Good and easy to use

Good and easy to use nice people to Reviewed on: 4th December 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Kirsty, Thanks for your feedback – we’re really glad to hear everything went well for you! Response date: 5th December 2025

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