Acorn Insurance Reviews

AVOID THIS COMPANY AT ALL COST

AVOID THIS COMPANY AT ALL...

AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS
A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car.
I reported this to acorn insurance and was told I had to deal with the drunk drivers insurance company directly witch was ESURE... I called esure they collected my car and have my car for almost 2 weeks esure then came back to me and said the can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... I then called acorn and was told they would not take my claim as a non fault claim even though I was not at fault at all... this is because I contacted esure directly never is there a manager available to speak to they are always busy... also during this time they tried to charge me an extra £1300 on my renewal price thankfully only Duncan in the renewal department helped me and got my original price for me...
Customer service is so poor and a little suggestion train your staff to a higher standard and employ more managers as never is there one Available to help customers...
I’m left with no option but to take this matter further to the auto motor ombudsman

Nick

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

So reassuring and helpful

I used acorn insurance out of desperation due to my last insurance company not being as reliable as I thought they would be. Acorn insurance are reliable, helpful and I’m really relieved I found such a rewarding company.

Hannahmae

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Despicable company

All they want is to take your money. Made a mistake with my no claims, I actually had more than I realised. Tried to contact them via email when I received my no claims certificate and forwarded it on to them, but my messages were ignored. Even tried...

All they want is to take your money. Made a mistake with my no claims, I actually had more than I realised. Tried to contact them via email when I received my no claims certificate and forwarded it on to them, but my messages were ignored. Even tried to telephone, but was confronted with a very rude customer service representative.
Now I am paying more for my insurance than I should be and all my attempts to contact them are being ignored. Very unprofessional. Stay away!

David Ibberson

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Horrible

Apparently missed a payment 3 months ago, never notified on this, got billed this month and last month no issue.. then all of a sudden, about a week ago, I received policy cancellation threats on payment missed 3 months...

Apparently missed a payment 3 months ago, never notified on this, got billed this month and last month no issue.. then all of a sudden, about a week ago, I received policy cancellation threats on payment missed 3 months ago.

I tried everything in my power to rectify and pay this to no avail, tried to call multiple times, goes through to an automated system which then hangs up. Couldn't pay via the faulty link they provided as it was unable to find me.

They've then informed my my policy has been cancelled and will need to make the full payment today or else it will escalate and I will have a default marker put against me.

I've asked them to split the payments into 4 weekly installments as they've already taken this months payment from my account and with the current climate, can't afford to pay the whole thing now. Nope, "you have to either pay the whole thing or 2 payments within 7 days"

Are you guys for real? Horrible. I've already got cheaper quotes lined up and will be cancelling my policy with Acorn once this whole thing is over.

Tayo Awofolu

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

worst insurance company

I made a inssurance with Acorn and is the worst decision I have...

I made a inssurance with Acorn and is the worst decision I have made.
After a online change of vehicle with confirmation email and paying the the amount of money I was running 2 months withous inssurance because of negligence.
I had an incident after 2 months and I found out tham my vehicle it was insured with them ,after spending hours on the phone with unproffesional agents and all the time after 2 hours waiting on the phone the call was going nowhere ,I could not repair my vehicle I paid 2 month inssurance for the old vehicle that I was not driving anymore ,no refund an on top of this a 100£ plus to my inssurance per month
I don`t recommand Acorn please paid a bit more but don`t get involve with them

Robert Cristea

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Worst experience with a insurance company

I made a inssurance with Acorn and is the worst decision I have...

I made a inssurance with Acorn and is the worst decision I have made.
After a online change of vehicle with confirmation email and paying the the amount of money I was running 2 months withous insurance because of negligence.
I had an incident after 2 months and I found out tham my vehicle it was insured with them ,after spending hours on the phone with unproffesional agents and all the time after 2 hours waiting on the phone the call was going nowhere ,I could not repair my vehicle I paid 2 month insurance for the old vehicle that I was not driving anymore ,no refund an on top of this a 100£ plus to my insurance per month
I don`t recommand Acorn please paid a bit more but don`t get involve with them

Robert Cristea

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Very poor insurance company

I had a accident and rang my insurance haven insurance tonget the car repaired after having the car for 3 weeks theybdecided to write it off and take the courtesy car back. I am a keybworker and with covid 19 not able to get to work as dont have a...

I had a accident and rang my insurance haven insurance tonget the car repaired after having the car for 3 weeks theybdecided to write it off and take the courtesy car back. I am a keybworker and with covid 19 not able to get to work as dont have a car. They haven't tried to understand or be helpful in this matter. Other insurance companies are reducing the premiums and offering courtesy cars to their clients until the end of the pandemic. Haven on other hand are not. Also they will not let me buy the car back. AVOID AT ALL COST GUYS

sham11

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent straight forward honest insurance

Excellent company, highly recommend,took a policy out and then recieved a phone call just to make sure the answers I gave were correct so it's helps the customer if a claim is ever made ,highly recommended

Clint Avery

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Personally I would avoid this company.

Absolute shambles of a company. Staff rude and unhelpful. Glad I didn’t take a policy with them if that’s how they treat potential customers.

David

(4)

• Share on Twitter
• Share on Facebook
• Embed Review

no care for customers

if i could give zero stars i would....

if i could give zero stars i would.

Acorn casually cancelled a policy that was taken out and paid for online. They left a retired lady to drive a car with no insurance. When I called and asked why they didn't call to ask for what ever documents they needed, a lady casually told me that they are in inbound call centre and can not make out going calls.

POOR SERVICE. NO CARE FOR CUSTOMERS WHAT SO EVER.

Saam Forouhar

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

ITS OK

i have solved all problem with company

ALPER

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

great customer service

i have only had to ring up a few times to sort my insurance but have never encountered any issues

Leanne Perrett

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Good company

Great prices, straightforward, no issues. I would use again and recommend to others.

Claire Appleton

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Good company

Great prices, straight forward, no issues. I would use again and recommend to others.

Claire Appleton

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Value for Money

Great insurance at a very good price. Very helpful staff to assist if you may experience any problems.

Soraya Bashardoust

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Awful insurance company

I have a black box with these morons, I wasn’t contacted for the first 4-5 months about anything, didn’t hear a thing, all of a sudden I’m issued with a first warning out of the blue, then received an message about going over mileage, so I rang back to...

I have a black box with these morons, I wasn’t contacted for the first 4-5 months about anything, didn’t hear a thing, all of a sudden I’m issued with a first warning out of the blue, then received an message about going over mileage, so I rang back to pay and they told me that their system was down, and that they would put a note on my policy to call me back either the same day or the next day. IVE WAITED A BLOODY WEEK, and not heard a thing from them, until I open an email from them tonight saying I’ve been issued a final warning for ignoring them about the payment!!!! This is fucking ridiculous!!!! They have put me on a final warning because they didn’t contact me back

Anonymous

(3)

• Share on Twitter
• Share on Facebook
• Embed Review

It does the job I guess

Reasonable service, it gives you the basics pretty much, I have no complaints

Diogo

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Good Value for Money

We went with Acorn as they were a cheaper choice for car experience but we were also really happy with the service that we received- great value for money!

Becca Murphy

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

car insurance

easy to deal with got cover straight away downloaded cover note pay by direct debit monthly

maureen buckley

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

the worst ever

you are the worst inssurance ever poor customer service and cancel my inssurance without ask me and kept 152 pounds my deposit saying is unrefundable ,unprofossionel,pathetic inssurance beware of them people ACRON named and shamed

alison mcdonalds

(5)

• Share on Twitter
• Share on Facebook
• Embed Review