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Al Rayan Bank Reviews

Ratings based on 23 reviews Last review 2 months ago
4.26 / 5Great overall rating

Al Rayan bank is the UK's oldest and largest Islamic retail bank. Operating since 2004, they offer a range of financial products which are compliant with Islamic law. If you're looking for a Sharia compliant bank, read our Al Rayan bank reviews below...

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Al Rayan bank is the UK's oldest and largest Islamic retail bank. Operating since 2004, they offer a range of financial products which are compliant with Islamic law. If you're looking for a Sharia compliant bank, read our Al Rayan bank reviews below to see what our community is saying, or if you've already taken out home finance, or a savings or current account with Al Rayan Bank, why not leave a review of your own and help others find the best products for their requirements.

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Your Al Rayan Bank Reviews (23)

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16th November 2019

Still Locked out

I received an email by this review site to comment further on whether my issue with Al Rayan Bank has been...

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I received an email by this review site to comment further on whether my issue with Al Rayan Bank has been resolved
I have just tried to pay my credit card bill. It failed! Even though I managed to get through the next day after my comment and I can now access cash from an ATM. Contactless payment is still hit and miss and embarrassing when it fails to someone with a perfect credit rating score like me.
When I can get in to central London I will definitely close my accounts which I have held since the Islamic Bank of Britain days.
It's service offering is just too limited for a modern day bank.

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8th November 2019

A telephone banking service which refuses to answer the telephone

I am currently locked out of my account and cant use my card at all. I have tried to call 3 times and waited nearly an hour in total for someone to pick up phone. No chance of that is there. Trust pilot reviews reveal some customers wait for over an...

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I am currently locked out of my account and cant use my card at all. I have tried to call 3 times and waited nearly an hour in total for someone to pick up phone. No chance of that is there. Trust pilot reviews reveal some customers wait for over an hour on a single call for that to happen and there are a plethora of complaints on the same issue. I have been a customer since day one but I recognise this is a Bank in serious decline who now holds its customers hostage. It's reply to customers complaints on Trust Pilot are similar to that of a dodgy tour company whose premises don't match up to the photographs. You cant even do a seven day switch because Al Rayan is not signed up to the service. I'm out of there ASAP. With a young child no access to my own money is a serious problem

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5th November 2019

Appalling customer service

I opened an account 10 days ago to invest £50.000 in a fixed rate bond for 36 months, since then I have tried to contact the bank countless times, spending 40,50 minutes on the phone each time, listening to the same piece of music over and over before ...

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I opened an account 10 days ago to invest £50.000 in a fixed rate bond for 36 months, since then I have tried to contact the bank countless times, spending 40,50 minutes on the phone each time, listening to the same piece of music over and over before giving up.
In the meantime, I installed the app and tried to get access to my new account this way, I persevered dozens of times, it would either freeze in the middle of the process or crash !
I thanked god that I hadn’t transferred the funds yet, I would have been frantic at this stage.

Yesterday I managed to get through! Spoke to a member of staff named Shaheen, she was very friendly and sympathetic, unfortunately unable to help with the APP. She suggested managing my account by post or through a branch !!
Faced with these facts, that even if I manage to fund my account at their bank, I will be forever hanging on the phone, or dealing with the most frustrating and temperamental App, I decided to avoid such a precarious situation and invest elsewhere.

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12th January 2018

Refreshing Banking

Free phone number and always with a rapid response time. They listen and give quick sound advice to any problems in a pleasantly efficient manner. Most importantly, always courteous and clearly spoken Al Rayan staff actually do what they say they...

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Free phone number and always with a rapid response time. They listen and give quick sound advice to any problems in a pleasantly efficient manner. Most importantly, always courteous and clearly spoken Al Rayan staff actually do what they say they are going to do.

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30th November 2017

Al-Rayan Bank is an ethical bank, with a passion for delivering a quality customer experience.

I have been with Al-Rayan Bamk since the days of Islamic Bank of Britain and they have come leaps and bounds in terms of product range, quality of staff, customer service systems (better online and telephone banking) and they have been a true pioneer...

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I have been with Al-Rayan Bamk since the days of Islamic Bank of Britain and they have come leaps and bounds in terms of product range, quality of staff, customer service systems (better online and telephone banking) and they have been a true pioneer in Islamic retail banking in the west.

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30th November 2017

Customer service orientated banking without the need for digital disruption

Banks like Al Rayan and First Direct evidence the fact that you don’t need to overhaul the banking industry to deliver customer service, you have to cater to you customers needs in a consistent, efficient and appropriate manner. Although the need for m...

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Banks like Al Rayan and First Direct evidence the fact that you don’t need to overhaul the banking industry to deliver customer service, you have to cater to you customers needs in a consistent, efficient and appropriate manner. Although the need for multichannel growth continues, customers still value the personal service received by a person who can consistently solve their query at the end of the phone. There’d be less of a need for disruption if more banks did the basics well like al rayan.

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