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Allianz: Car insurance reviews

Name: Car insurance
Rating: 4.79 (1349 reviews)

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4.79

Based on 1,349 reviews, last reviewed 17th Apr 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very helpful and a great and easy renewal Very helpful and a great and easy renewal Reviewed on: 17th April 2026

Latest lowest rating:

1

Terribel company I had not made a single claim in 15 years, but then unfortunately had an accident so needed to claim. They reduced my NCD from 15 years to 4 years!!! ... Read more Reviewed on: 16th March 2026

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About this product

Allianz provide two levels of car insurance. The Allianz Essentials policy covers the basics and the Allianz policy offers more cover including motor legal protection.

With Allianz, you manage your car insurance policy online, you only call if you need to make a claim. There are no admin charges for making any changes.

Allianz car insurance reviews help you find out what it’s like to be a customer. If you’ve used Allianz before, you can also leave a review and share your experience.

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Allianz Car insurance reviews (1349)

First year, so far so good.

This is our first year with Flow who have now changed their name to Allianz, I am hoping they don't change to be an expensive insurance provider, So far so good. Reviewed on: 15th March 2024

Customer service... 0

Since January 10, 2024, I have been trying to change the card data for direct debit, from my Flow account... without any chance. I have tried to do this with debit or credit cards from several banks... without success. I contacted Flow by email many times... they just guided me how to use the system. I tried to explain to them, I sent them photos with proof that the banks approve the transaction, but their system does not allow it to be completed... no chance of understanding or solving... only threats to cancel the insurance and decrease the credit score. After reading what other customers have experienced with this company, I regret enormously that I renewed for this year with Flow Conclusion: - They have the possibility to communicate with clients only by email - The prices for renewal are very high - He does not get involved in solving clients' situations - Treats superficially COMPLETION after Flow's answer to the review: Read their answer: so no one from the company reads the subject from the review or from the emails... they are just automatic answers. If after 50 emails, with photo evidence, they continue to blame the card issuing bank, what else can I do? Just advertise them everywhere, including Gov.. Reviewed on: 19th January 2024

Great

Great product, excellent value for money Reviewed on: 14th September 2023

So easy

Trouble free insurance cover , with assurance of the product. Reviewed on: 13th September 2023

Easy to use

Flow has an easy-to-use online application and a great quote that covers all my needs. The process of buying car insurance was simple and secure. Reviewed on: 13th September 2023

user friendly

The Flow app is clear. simple. easy to use. Reviewed on: 13th September 2023

Good cover and great to deal with cNt fault them

V good on line quote it be coming back when renew cover jonathon Reviewed on: 13th September 2023

Horrible company

My insurance auto renewed to almost double and charged me this with limited communication. I cancelled immediately within a few days of payment and got charged for the whole month plus a £40 fee. Their consolation was to refund me less than 5% of what I payed for the month. This is completely unacceptable by any standard and I would not wish this treatment on my worst enemy. Their customer service representative Emma is horrible and completely unhelpful. There’s no real person to speak to for serious matters such as these hence having to vent my frustrations on here. Do not recommend unless you want to be surprised when your insurance almost doubles overnight. Completely dissatisfied and would highly recommend going with any other company. Reviewed on: 9th September 2023

Car insurance

really good experience with this company Reviewed on: 5th September 2023

great company

great ad cheap company with a very easy to use website Reviewed on: 5th September 2023

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