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Atom Bank: Mortgages reviews

Name: Mortgages
Rating: 3.83 (46 reviews)

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3.61

Based on 46 reviews, last reviewed 2nd Aug 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

68%

3 star

2 star

28%

Latest highest rating:

5

Smashing at everything. Smashing at everything. couldn't ask for more Reviewed on: 15th January 2024

Latest lowest rating:

1

Name must be on the mortgage to live there Basically applied for a mortgage and got accepted only to find out that me and my boyfriend cannot live together as he won’t be on the mortgage. He is... Read more Reviewed on: 2nd August 2024

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About this product

Atom Bank was the UK’s first app-based banking provider. It offers a range of ‘digital-first’ services, including a variety of mortgage products. Before committing to a new mortgage, always make sure you’re confident with the Ts and Cs and interest rate. Speak with the lender or an independent advisor if you need help understanding your options.

Buying your dream home might be the biggest investment you ever make, so finding the right mortgage deal is important. We collect Atom Bank digital mortgage reviews to give you valuable insight into the product. Make an informed decision when choosing your mortgage by reading the reviews on Smart Money People.

Opting for a digital bank can be daunting, but our reviews can help you understand the options available to you. Learn why existing borrowers chose Atom Bank as their lender and what the main differences are with a digital mortgage. Find out how satisfied borrowers are with Atom Bank’s customer service. Learn whether they would recommend the digital mortgage to family and friends. All of this and more can be found in our Atom Bank digital mortgage reviews.

If you have a digital mortgage with Atom Bank, write an honest review on Smart Money People today. Why did you choose a digital bank as your mortgage lender? What are the main differences you’ve experienced compared to a traditional lender? What was the application process like and was it easy to understand? Does the lender keep you up to date with any important mortgage news and changes? Whether good or bad, write an honest Atom Bank digital mortgage review. Together, we can help others like you make better financial decisions.

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Atom Bank Mortgages reviews (46)

Best Digital bank in Scotland

I became so frustrated with my high street bank and was looking for a new bank with a new look and vision. I found it in Atom bank. Moved commercial mortgage business over to them to test them out and now talking to the same guys to give them the rest of my business. It was so painless and took up very little of my valuable time. Well done Atom. It’s time to expand in Scotland because I am always recommending you guys with no fear to my reputation. Reviewed on: 14th January 2020

Fantastic Digital Bank

Took a mortgage out with Atom Bank with an excellent rate (best in the market at the time). Fantastic communication from start to finish, everything went smoothly (you can't say that for a lot of mortgages), excellent customer service. The app is great with many ways on how to log in making it very personal for those who use it. Everything is held within the app so there is no need to keep paper copies - saving the planet! Best experience i've had with any bank. Reviewed on: 14th January 2020

Best and quickest experience

In comparison to other mortgage providers this was the smoothest and most efficient experience. Reviewed on: 14th January 2020

Outstanding

great mortgage provider - would recommend to anyone Reviewed on: 13th January 2020

Easy.

Quick, straightforward and remarkably human for a digital bank! Reviewed on: 13th January 2020

Excellent service and use of tech

Every member of staff I have dealt with has been friendly and helpful. The platform is easy to use and my clients love it too. I need to mention the cost... rates have been brilliant which concludes a complete package to my clients. Reviewed on: 22nd November 2019

Made the process so simple!

It was our first time applying for a mortgage and they made the whole process so simple. They offered us a great deal and assigned us a fantastic solicitor. I would, and have, recommend them to friends Reviewed on: 11th November 2018

New way of getting a mortgage

Just revolutionary with great service Reviewed on: 31st December 2017

Reply from Atom Bank Thanks for your feedback Paul. It's lovely to see that you were pleased with the service. Response date: 11th January 2018

Great service, great rate, annoying legals

I remortgaged to Atom as they had the market leading rate on a 5 year fix. the process was fairly smooth and the app made it easy to get the information and stay up to date. The one problem was the inefficiency of the law firm they chose to provide the (admittedly free) legal service. Perhaps I was unlucky in which firm was selected for me, but they missed my target completion date and so I had extra costs from higher interest rates with my original mortgage provider. Edit: One thing I would add is that as the mortgage is app controlled, it can be difficult to read all the small print /T&Cs for the product on a phone. You can download to your phone these so that you don't get timed out of the app, but you may still need to crack out your varifocals. Reviewed on: 24th November 2017

Reply from Atom Bank Hi Jonathan, Thanks for such great, detailed feedback. It is feedback like this that allows us to understand what we can improve upon, as well as feel proud of what we do well. So thank you for being so open. It's great to have you on board Jonathan. Have a great week, and enjoy banking with Atom. PM. Response date: 27th November 2017

I would give zero if it was possible

Terrible company to deal with, after being accepted for a remortgage and then completing an approved valuation we were disgusted to be advised we were being classed as having mortgage appears as our current payments are collected at the end of the month. Having never missed a payment in 17 years they could not explain their decision and we have now went elsewhere. The delay caused by their incompetence has caused me hundreds of pounds. Avoid this company and don’t be attracted by the low rate. The sign up digital process was also a hassle and my wife’s set up was still not complete at the time we cancelled our application. This company has a lot to learn. Reviewed on: 28th October 2017

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