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Atom Bank: Savings reviews

Name: Savings
Rating: 4.85 (2294 reviews)

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4.91

Based on 2,294 reviews, last reviewed 31st Mar 2025

181100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Hassle Free Very clear and concise. Easy to navigate around. Reviewed on: 31st March 2025

Latest lowest rating:

2

Option to do online banking Vs jus t the app given a... Option to do online banking Vs jus t the app given all the phone theft Reviewed on: 18th March 2025

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About this product

Atom Bank launched in 2016 with two savings products, their one year fixed saver, and their two year fixed saver.

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Atom Bank Savings reviews (2294)

Its still just a work in progress.

On 16 January 17 I downloaded the app to my iPad2 (with up to date iOS), was directed to enter my email address for "a device code", presumably to get started, pressed the only option of "continue" to then get the message "That shouldn't have happened" and had to return to the home page. I went round this circle 3x before loosing patience. If a new customer with £000s to invest for some years can't even get past the public access deposit step, what's the chances of even gettin... Reviewed on: 16th January 2017

Cannot open account using the App

I've had 4 attempts at opening a fixed term savings account using the App. Each time I get to the point where I've entered my address, the App tells me I've lost my internet connection. I'm connected using wi-fi. Customer support asked me to try again over 3G, but no signal here. Reviewed on: 12th January 2017

Good, no fuss savings accounts with generous interest

Easy to open, good online security feature, great interest offered - best I could find Reviewed on: 24th December 2016

An improvement

A good experience with the call centre today who expressed genuine concern about the issues, and went through probable causes and solutions. Reviewed on: 14th December 2016

Reply from Atom Bank Thanks for your feedback Jeremy, pleased you’ve had a good experience with our customer support team. If you ever need us, we’re here 24/7 :) Response date: 23rd December 2016

Have to delete/redownload app TWICE in a week and re-enter everything

Since downloading the app, on 4 occasions it has crashed ("unable to verify your system, please try later") meaning I had to delete the app; re-download; and re-do/re-enter all my biometrics. On Monday of this week, I called to get it sorted, was told "No need to ever delete/re-do everything, just call". Which I did today when - after just 3 days working - I again had the same message with no login or navigation options, just a frozen screen. Just off the phone to be told "yo... Reviewed on: 9th December 2016

Reply from Atom Bank Hi Jeremy, I believe this is now all sorted out. If you ever need us pop through on App chat or call us on 0333 399 0050. Thanks :) Response date: 23rd December 2016

Room for improvement...

I agree with a lot of what's been written here. Overwhelming feeling is that it's a bit half baked at this stage, but who knows, it can only really get better! Reviewed on: 4th December 2016

Reply from Atom Bank Thanks for letting us know your thoughts Sam, we really value honest feedback. We’re always looking for ways to improve. Response date: 23rd December 2016

Brilliant start to life as a bank - superb experience - fun and secure

This new challenger bank was fresh and new. Brilliant security features from day one with voice recognition and face recognition. And whenever you log in it is so clear and quick what your investments are, when they were made and what money you're making. Can't fault. Reviewed on: 21st November 2016

Reply from Atom Bank Hi Jeremy, I believe this is now all sorted out. If you ever need us pop through on App chat or call us on 0333 399 0050. Thanks :) Response date: 23rd December 2016

Atom Bank needs to go back to basics

Afrer messing about installing apps and trying to get a saver account open the system tells me I cannot be identified using their checks. One wonders exactly what checks they are using when Tesco Bank, Charter Savings Bank and Metro Bank all managed to identifiy me without any problems. Looks like a work in progress to me- and probably best avoided Reviewed on: 17th November 2016

Poor App

The app has been slow and unresponsive. If your bank is really based on this app there is no future for you unless you hire good programmers. Reviewed on: 16th November 2016

The worst mobile banking app I've ever come across

For the third time, tapping the app brings up a screen "Sorry we were unable to connect and verify the application on your device, please try again". Previous two times this happened, had to delete the app, call the call centre to get a code, re-download app and register afresh, and re-enter boimetrics. This time? No such luck as "we don't give codes out now that we're up and running". So - first call to call centre - "delete the app and re-download it, all will be well" Sec... Reviewed on: 10th November 2016

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