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Atom Bank: Savings reviews

Name: Savings
Rating: 4.37 (391 reviews)

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4.58

Based on 391 reviews, last reviewed 9th Sep 2024

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

79%

12%

Latest highest rating:

5

Great app with great rates Atom is app only, and years ago it wasn't great. Rejoining this year; things have improvement massively. The app is more snappy and easy to navigate, ... Read more Reviewed on: 9th September 2024

Latest lowest rating:

1

** BEWARE - Unable to withdraw savings! ** BEWARE that you might not be able to withdraw your money if you need to! Great bank until my circumstances changed and I needed to access some of ... Read more Reviewed on: 5th September 2024

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About this product

Atom Bank launched in 2016 with two savings products, their one year fixed saver, and their two year fixed saver.

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Atom Bank Savings reviews (391)

easy to set up and run

great bank, no hassles once set up and brilliant rates for savers Reviewed on: 22nd July 2022

Problem free and reliable

Having held several saver accounts with Atom I have never has a moments trouble opening, closing or transferring funds both in and out. I have now opened an instant saver which is working seamlessly. Reviewed on: 11th June 2022

Trash

Competitive fixed rates but when it came time to withdraw my funds, all of a sudden their authorisation methods don't work. Getting through to the customer care team was absolute hell, like they literally make it impossible for you when your money matures. I have since had 2 fixed bond accounts with different banks and have never experienced such a thing - only seamless transactions. I don't recommend Atom and very disappointed that a modern company like this could treat their customers this way. Reviewed on: 1st June 2022

Excellent friendly service

Great rates and excellent telephone service, I got a little mixed up with my computer skills but one telephone call found a very polite friendly and helpful young lady who quickly solved all my problems , Thank You very much .. Reviewed on: 13th May 2022

A totally inflexible bank

My wife and I were in the process of a house purchase when she sadly passed away. Some of the funds needed to complete this purchase are now tied up in private. I therefore requested they allow me to close my fixed saver early in order to complete the purchase. Atom refused this request stating that I would not suffer hardship by not proceed ING with the purchase. In such circumstances other banks I feel would be more flexible but Atom. Life throws out the unexpected avoid Atom if you do not wish to chance being in a situation like the one I now find myself in. Reviewed on: 9th May 2022

Unreliable

App only, no website access. Major tech issue in first day which sent me an email suggesting another bank account for withdrawals had been added to my Atom account. Phone calls and emails went unanswered. Eventually discovered through media of issue and small compensation paid. Reviewed on: 17th March 2022

10/10

Since 2017 I've held various accounts with Atom and not had one negative experience. In my opinion Atom deserve 10/10 in every respect. Reviewed on: 16th March 2022

Great online bank

Had money to deposit you gave me lots of options. Was rather sceptical using an online bank but your navigated me perfectly and I have details on my finger tips. So much easier than having to use a branch. I’m so techno on banking skills now. Reviewed on: 16th March 2022

Easy set up

banking app easy, friendly staff at end of chat/phone, good rates of interest what more can you ask for! Reviewed on: 16th March 2022

Amazing rates and quick setup

Awesome products and easy access to view transactions Reviewed on: 16th March 2022

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