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Atom Bank: Savings reviews

Name: Savings
Rating: 4.37 (391 reviews)

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4.58

Based on 391 reviews, last reviewed 9th Sep 2024

33% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

79%

12%

Latest highest rating:

5

Great app with great rates Atom is app only, and years ago it wasn't great. Rejoining this year; things have improvement massively. The app is more snappy and easy to navigate, ... Read more Reviewed on: 9th September 2024

Latest lowest rating:

1

** BEWARE - Unable to withdraw savings! ** BEWARE that you might not be able to withdraw your money if you need to! Great bank until my circumstances changed and I needed to access some of ... Read more Reviewed on: 5th September 2024

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About this product

Atom Bank launched in 2016 with two savings products, their one year fixed saver, and their two year fixed saver.

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Atom Bank Savings reviews (391)

Frustrating!!!!!

I can't download the app on my Galaxy S5 phone despite trying several times. It is supposed to be compatible with my phone but a message shows advising it isn't when I try to download the app. Reviewed on: 9th March 2017

Easy pezzie

Opened an account with Atom bank today. Easy pezzie even for a 73year oldcodger. Reviewed on: 4th March 2017

Reply from Atom Bank Fantastic! Great to have you onboard Response date: 22nd March 2017

No Worries

I opened my opened my one year fixed rate account easily" . 2% interest is great when you compare it to others. Best deal around and fully secure. It's a no brainer! Wife struggled because her store card was underwritten by another company and we didn't recognise it but went to checkmyfile.com,got it sorted and now we have two accounts opened. Facial recognition can be a bit dodgy, but you can also use voice recognition, or number code to login so no worries whatsoever. Excellent! Reviewed on: 4th March 2017

Reply from Atom Bank Welcome aboard Nigel! It's great to hear you've had a positive experience with our app. I hope your wife managed to get an account with us too, we're here 24/7 to help if there are any problems at all. Response date: 22nd March 2017

Shambles

Have now tried twice to open a fixed rate bond with different email addresses. No luck. Contacted bank twice on their chat line. Hopeless. Looked back at the number of adverse reviews - there are many. Someone in authority should take a hard look at their customer service. Not for me now. Don't trust them. Reviewed on: 4th March 2017

Reply from Atom Bank Hey Roger, thanks for taking the time to leave a review. I'm really sorry to hear you've not had a good experience with our app or customer service, we are still a new bank and take all customer feedback on board as we continue to develop our app. It would be great if we could speak with you to see if there is anything we can do to help, please give us a call on 0333 399 0050 and we can discuss the issues you've had. Response date: 22nd March 2017

A bit fidly...

... to set up. One wonders whether the app. was beta-tested. Finally accessible. When opening an a/c. for my wife, much easier. Reviewed on: 3rd March 2017

Reply from Atom Bank Thanks for taking the time to leave a review. It's great to hear you and your wife managed to get setup. We appreciate our app is different from other banking apps and it comes with a little bit of a learning curve, sounds like you figured it out in the end. If you ever need help with our app or want to speak with us about anything, we're here 24/7 to help. Response date: 22nd March 2017

Easy to set up savings account with great online security

Top interest rate offered for fixed term savings, great online security features Reviewed on: 1st March 2017

Reply from Atom Bank Hey Fiona, thanks for leaving your review. It's great to see you're happy with our app, we've worked hard on it and it's amazing to see positive reviews. We're constantly developing our app as we build our bank and all customer feedback is appreciated, if you need any help at all please do not hesitate to get in touch. Response date: 22nd March 2017

Simple, easy & fast account set up and funding and leading interest rates

First time I have ever set up an funded a new savings account within an hour with a new provider. Move savings to them due to the rate - but process has been faultless Reviewed on: 28th February 2017

Gave up

Gave up trying to open fixed deposit account ...couldn't get past the identity checks and no one can explain why nor follow up to resolve Reviewed on: 27th February 2017

Better than all the rest banks and building societies!

Only found out about this UK bank today and immediately opened a small Fixed Term/Fixed Interest Rate account. Where else can you get this great rate on deposit with UK FCS cover?Fairly easy to setup on my android phone although the voice recognition part took several tries before it was happy with my voice. Cash sent from my linked bank account this evening so hope to see it in my new Atom account tomorrow. Reviewed on: 27th February 2017

Happy customer

Open a fixed saver account with Atom yesterday , I'm not particularly good with using internet but found it very easy to set up account , spoke to Alex on chat he was very friend and helpful , interest rate is great and I know it's early days but would recommend this bank. I'm a it nervous about every thing being online only so I'm going to take pictures of account numbers and amount in account to use as a copy for my files . Reviewed on: 27th February 2017

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