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Atom Bank: Savings reviews

Name: Savings
Rating: 4.64 (720 reviews)

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4.82

Based on 720 reviews, last reviewed 6th Feb 2025

10533% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

App very easy to use Very easy to use app, simple and straight forward Reviewed on: 6th February 2025

Latest lowest rating:

1

Satisfied Easy access, excellent condition to update accounts, would recommend Reviewed on: 5th February 2025

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About this product

Atom Bank launched in 2016 with two savings products, their one year fixed saver, and their two year fixed saver.

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Atom Bank Savings reviews (720)

If I can't get the App to even open, how reliable is this bank with my money

I would desperately like to open a fixer saver except I can't get the App to work on either an iPhone or an iPad. Stuck in a loop telling me to 'Please Wait' or 'Oops that shouldn't have happened'. Customer services just told me to uninstall and reinstall the App - no luck. How safe is my money? Is this a mickey mouse bank? Reviewed on: 1st March 2018

Reply from Atom Bank Hi Helen, It's disappointing to learn how you feel about your experience of Atom so far, that's definitely not what we like to hear. We'd love to hear your feedback on why you feel our app isn't up to scratch, and discuss the issues your facing with the app. Our number is 0333 399 0050, We're always here ready to respond 24 hours a day. Many Thanks. AA Response date: 2nd March 2018

Such a poor App

Cant log into my account, App keeps sending me in a loop. Site down now until the 22nd!! Reviewed on: 20th January 2018

Reply from Atom Bank Hi Keith, Thanks for taking the time to leave feedback. While it's disappointing you feel this way about the App, your communication is much appreciated and it certainly allows us to understand where we can improve. If ever you need any support with the App, please give us a call on 0333 399 0050 and we'll always do our utmost to get you back up and running (but you should be able to gain access without any issues). Many thanks, PM. Response date: 22nd January 2018

Great Savings rate, letdown by app design

Very pleased with Atom, and very attractive saving rates. However the app is too complex and could be simplified Reviewed on: 17th January 2018

Reply from Atom Bank Hi Liam, Thanks for taking the time to leave feedback. It's great you're happy with Atom, and the rates offered. Your feelings on the app being too complex are also appreciated - as it allows us to understand how we can improve our services. It would be brilliant to know what areas of the app could be simplified, for a deeper understanding of your own personal thoughts, but we're certainly busy updating the App constantly behind the scenes too. Thanks again for the great feedback Liam. PM. Response date: 21st January 2018

Only Apple Tablets allowed not one single Samsung or other make

Atom Bank is a waste of space their app us only designed to work on Apple phones or tablets or just a few old Samsung mobile phones ...they refuse to let it work on new Samsung tablets or any other tablets and their excuses are legion and totally nonsensical ..Clearly they live in a rarified world of rich Apple owners Reviewed on: 8th December 2017

Reply from Atom Bank Hi Frances. Thanks for your feedback. Our app works on a variety of Apple and Android devices however it doesn't work on every device. The following link gives some information around the devices we know are compatible at the moment: https://www.atombank.co.uk/supported-devices It mentions on that page how there are so many different types of mobiles and tablets with so many diverse operating systems, that we've selected the most popular devices and made sure they work perfectly with the current and previous operating system. If you'd like to discuss this further please call us on 0333 3990050. We are open 24/7 and we'd be happy to help if we can. Response date: 9th December 2017

Does exactly what it says on the tin

so easy to set up a online account that pays a good rate of interest well at todays rates at least Reviewed on: 8th December 2017

Reply from Atom Bank Hi Paul. Thanks for your feedback. Response date: 9th December 2017

Upgrades you can't actually upgrade to

Atom have made an upgrade to their software, and as you try to log onto your account it will not let you until you update on the App Store, however it fails to tell you that the update isn't on the App Store yet..so outcome is you are now locked out of your account..magic... Reviewed on: 15th November 2017

Reply from Atom Bank Hi Mike, Thank you for taking the time to leave your feedback. Oh, that's definitely not what we want to hear. If you are still having issues logging in, just give out 24 hour customer support team a call and we will look to guide you back in. Thanks again for leaving your feedback. PM. Response date: 18th November 2017

Slick app

Simple to use banking app showing progress being made from the old dinosaurs that are the high street banks. No issues, simple to use, easy to log in from a choice of password, facial recognition or voice recognition. Highly recommended. Reviewed on: 10th November 2017

Reply from Atom Bank Hi Steven Thanks for your positive feedback. It's great to hear you finding the app convenient to use, and find the app security impressive as well. It's our goal to be as simple and efficient as possible, so it's nice to hear when our customers are benefiting from this. Again many thanks. AA Response date: 11th November 2017

F3 year fixed savings

Good rate of interest. So easy to sign up, open the account and deposit funds and the APP is brilliant. Reviewed on: 7th November 2017

Reply from Atom Bank Hi Paul Thanks for leaving your positive feedback. It's great to hear you found it easy to open an account with us, and are impressed by our interest rates. I'm also pleased to hear you've had such a positive experience with our app, it's what we like to hear! we're always updating and improving things. Thanks again for your feedback, and it's great to have you on board Paul. AA Response date: 12th November 2017

Good rates and customer service

It may be harder to grasp for people who are not well versed in technology. However, I have found it is the perfect choice for me, the rates are the best I have seen available to me and I can't touch it for a year, which is always good. The app works fine on my phone (Sony xperia xz) and seems very secure to me. Their help chat within the app is also very useful and replies are quick. I would recommend this to my parents, cousins, aunts and uncles, but not my grandparents. Reviewed on: 10th September 2017

Reply from Atom Bank Hello Charlotte, Thank you for sharing your thoughts on the App. It's brilliant to know you're enjoying it. Enjoy banking with Atom, it's great to have you on board. Many thanks, Paul. Response date: 10th September 2017

Total waste of timme

Have tried on 2 previous occasions to open an account with this bank. Failed completely. If this is an app only bank, how can it be trusted when it's software is so bad that it takes forever to log in and then totally fails to allow you to open an Reviewed on: 6th September 2017

Reply from Atom Bank Hi David, Thanks for taking your time to write this review. It's disappointing you haven't had a great experience with the app. If there's any specific feedback you'd like to give us, please feel free to give us a call on 0333 399 0050. We're open 24/7 and We'd love to hear from you. We are a new bank and always improving our app, so we appreciate your comments and this will be fed back to the design and development team. We're always striving to make the bank and app itself as good as it can possibly be, and we are just beginning our journey so things are still a work in progress in some aspects. With feedback and our dedicated team constantly developing new functions with the customer in mind, we aim to make the app as seamless as possible. Again, thank you for your feedback and for taking the time to leave this. SFL. Response date: 7th September 2017

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Atom Bank: Savings reviews

10533% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Atom Bank: Savings now

Atom Bank Savings reviews (720)

If I can't get the App to even open, how reliable is this bank with my money

Such a poor App

Great Savings rate, letdown by app design

Only Apple Tablets allowed not one single Samsung or other make

Does exactly what it says on the tin

Upgrades you can't actually upgrade to

Slick app

F3 year fixed savings

Good rates and customer service

Total waste of timme

Review Atom Bank: Savings now

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