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Autonet Insurance: Van Insurance reviews

Name: Van Insurance
Rating: 1.28 (36 reviews)

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1.17

Based on 36 reviews, last reviewed 3rd Dec 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

3 star

2 star

91%

Latest highest rating:

4

Problem Fixed I had an issue with Autonet and escalated my issue to the complaints department. My complaint was resolved fairly and to my satisfaction. Reviewed on: 24th April 2018

Latest lowest rating:

1

Will pull a "Webuyanycar" move on you Phoned in had passenger door bashed in and passenger mirror broken , They scrapped van .No mention of a courtesy van. List price for 4K van doesnt cov... Read more Reviewed on: 3rd December 2025

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About this product

At Smart Money People, we collect Autonet Van Insurance reviews from customers like you. If you're thinking of getting Autonet Van Insurance check out our reviews, or if you're an existing Autonet customer - please share your experiences with our community in order to help out others!

Autonet Insurance Van Insurance reviews (36)

Review of the Autonet Insurance, Van Insurance:

worst

avoid them. After changing the address, they charged us £35 "insurance arrangement fee" plus increased the insurance price by £300 a year, that resulted £741 a year! the value of our car is £750. Such a rip off! when trying to get to them over phone , always being told someone would get back to me that never happen. Took me 6 month to cancel the insurance and we still been charged £75 cancellation fee! stay away from them. Reviewed on: 29th November 2016

Let downs

Left me right in the shit paid 800 for full year insurance and because I made an enquiry on an old policy not a claim they have now cancelled my policy saying I should of declared it even tho its not a clain and told me cheapest they can do now is 1700 pound and offered me 550 back absolute arse holes messed me right up for work now especially when got 2 baby's to feed absolute let downs Reviewed on: 24th September 2022

Beware of this company

Terrible company... Be aware when you insure with Autonet, your not actually with them direct. I paid Autonet was insured by Swindon Insurance who was a broker for Southern Rock insurance, the finance is completed with Close Brothers Finance, but the tool cover is with RSA Group. 1 POLICY 5 COMANYS TO DEAL WITH. They are quick to cancel your policy and add charges! BEWARE Reviewed on: 24th September 2022

AVOID THIS COMPANY

Horrible experience and Autonet refused to pay back money owed. Reviewed on: 27th April 2022

Rip Off - read the small print as you can't get out of their policies

Just another usncrupulous insurance company. As soon as you need to make any changes to your policy you will discover that you can't. You're locked in and the fees to get out are extortionate. Reviewed on: 26th April 2022

Rip off

Went with them because they were lowest premium, what a mistake l am sorry now. I needed to remove a private plate on my vehicle so change the registration number on my policy most insurance companys allow this free online but autonet charge £17.50 because they only use agents to process changes to your policy you cant do it yourself via an on line website. When I came to cancel my policy again only allowed through calling an agent, they charge £50 company fee and then another £50 broker's fee, so £100!! Totally unacceptable other companies do not charge such high amounts.they told me it would have been even higher if I had opted for monthly payments and not a one off annual payment. Total ripoff I would never use them again or advise anyone else to do so. Reviewed on: 20th April 2022

Dreadful service

Avoid this company their level of service is dreadful even for an insurance company Reviewed on: 8th April 2022

Will never use again

Very heavy handed, unscrupulous company, just been ripped off, when cancelling a policy. Reviewed on: 8th April 2022

Rip Off renewals

Wanted to change my car, they wanted extra £200. yet when I went on comparison site Autonet were 5 of the 4 cheapest at an additional £29 what a con its disgusting do they think we're stupid - don't trust them Reviewed on: 4th March 2022

RIP off renewels

Autonet said they sent renewal notices but they did not , took a years payment unauthorised Only knew because paperwork actual came the year after trying to renew again Disgraceful ! Reviewed on: 19th January 2022

Scam artists

Did not renew my insurance with them they still went ahead and stole £57 from my account and are now looking for £160 of me for a policy I did not ask did not renew and did not sign any contract there using the signed contract from year before as the excuse to rip people off so now it’s costing me £217 for a policy I did not want or ask for theft of the highest order these people should be in prison for white collar crime Reviewed on: 3rd December 2021

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