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Autonet Insurance: Van Insurance reviews

Name: Van Insurance
Rating: 1.28 (36 reviews)

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1.17

Based on 36 reviews, last reviewed 3rd Dec 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

3 star

2 star

91%

Latest highest rating:

4

Problem Fixed I had an issue with Autonet and escalated my issue to the complaints department. My complaint was resolved fairly and to my satisfaction. Reviewed on: 24th April 2018

Latest lowest rating:

1

Will pull a "Webuyanycar" move on you Phoned in had passenger door bashed in and passenger mirror broken , They scrapped van .No mention of a courtesy van. List price for 4K van doesnt cov... Read more Reviewed on: 3rd December 2025

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About this product

At Smart Money People, we collect Autonet Van Insurance reviews from customers like you. If you're thinking of getting Autonet Van Insurance check out our reviews, or if you're an existing Autonet customer - please share your experiences with our community in order to help out others!

Autonet Insurance Van Insurance reviews (36)

Review of the Autonet Insurance, Van Insurance:

CONSUMER WARNING!!!!

CONSUMER WARNING!!!!! I have been trying to cancel this policy for over a week but it seems impossible. I called Autonet insurance last Wednesday 18th of September 2019 6 times and wires over 30 minutes on hold to they can elations team. I finally got through to an agent who advised that she cannot cancel the policy and all the cancellations team are busy. She advised that she will pass it through to a supervisor who will call me back before 7pm. They never called me back. On Friday 19th September 2019 I tried to call them again numerous times spending hours on hold and never got connected. I looked at TrustPilot to find that a lot of people were having the same issue so i sent the following email. Hi I have been trying to contact you since Wednesday last week. You have promised multiple times to call me back and failed. I would like you to call me and cancel my policy ASAP before I have no choice but to review my experience publicly. Thanks Adam There response was as follows: Thank you for that information and I have passed on your details so you should receive a call back shortly. I want to make you aware that we have a different postcode for you, so you will need to provide the address we hold on file to the agent that calls you to pass data protection. I then received a call 4 hours later from autonets cancellation team. The advisor confirmed to me that the policy was now canceled. GREAT FINALLY! Then 1 week later I receive the following letter via the post from Autonet: We refer to your goods/commercial vehicles policy and your recent call to Autonet regarding the cancellation of this insurance. As the full cancellation procedure has not been completed we can confirm your policy is active. If you wish to discuss further please contact our office. Assuring you of our best attention at all times. WHAT? So back to square one, I call and sit on hold for 30 minutes to the cancellation team. I then connect at the point I start writing this review. But no one speaks. I can hear their staff in the back ground talking about the weekend and how pleased they are that it’s Friday. In fact I am still connected and can still hear them having a knees up now 34 minutes and 12 seconds later. I MEAN WHAT IS THE AGENT DOING? I have recorded all the background chatter. I wonder if their supervisor will be interested in hearing it? APPARENTLY AT THE MOMENT THEY ARE READING EACH OTHERS EMAILS. I wonder if they are going to cancel my policy down. I have had no choice but to cancel my direct debit but I would really like to get the policy cancelled officially. Policy reference number: 2601603/10/a7T I’m going to hang up on them now all the singing from the staff in the back ground is not even in tune. Reviewed on: 27th September 2019

Scammers

Very difficult to resolve anything no clear email expensive phone number Reviewed on: 8th July 2017

Avoid Avoid scammers

ATTENTION, AVOID.This is company of scammers! Be warned, they ripped me off very bad and there is nothing I can do about it. Took out my policy with them 16 days ago, set up DD,no problem. Sold my car, so phone up to cancel. I accept the small print of a £79 cancellation fee, then a further £117 to cover a late payment on the DD. No way, then I see in the reviews this is their common scamming practice!! You must avoid this company and spare yourself the frustration of being legally ripped off. Reviewed on: 9th May 2017

worst

avoid them. After changing the address, they charged us £35 "insurance arrangement fee" plus increased the insurance price by £300 a year, that resulted £741 a year! the value of our car is £750. Such a rip off! when trying to get to them over phone , always being told someone would get back to me that never happen. Took me 6 month to cancel the insurance and we still been charged £75 cancellation fee! stay away from them. Reviewed on: 29th November 2016

Scam artists!!!!!

Well where do u start long story... cut it short. Choose this company if you'd like to be ripped off. This company think it's ok to wack a extra 300 pound on your insurance policy nothing you can do about it I only had 3 installments left..When they did this . Awful customers service. When trying to contact them they tell you we will call you back.. oh and never do.. Leave you on hold constantly if you attempt to call them.... No consideration for others. But conning people. Mangers/supervisor to scared to come on the phone to resolve there problems... Please take this advise and stay well away..... you will defo be out of pocket with these... Reviewed on: 3rd November 2016

happy

very helpful, kind and understanding insurer. Reviewed on: 6th October 2016

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