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Aviva: Pension reviews

Name: Pension
Rating: 1.99 (153 reviews)

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1.91

Based on 153 reviews, last reviewed 1st Nov 2024

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

5

Good experience good Customer service on the telephone. Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

Latest lowest rating:

1

45 min on hold and still waiting to whitdraw 500 pou... 45 min on hold and still waiting to whitdraw 500 pounds Reviewed on: 1st October 2024

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (153)

Simple transfer and clear website

Transferred funds into this pension some time ago and it was a smooth transition. Their returns are usually pretty good and fund managers look after the pension pot well. Clear and precise information on the website for tracking my funds all in one place. Reviewed on: 15th September 2020

Bad service, no communication

As the title says, avoid this company if you want a peace of mind. Also the Portal is horrible to use and developed by chimpanzee. Reviewed on: 31st July 2020

Aviva portray a professional consumer focused business but the consumer experience is completely to the contrary. image

I held a Pension with Aviva and my protracted nightmare began upon maturity, just when you need support. The misguidance commenced in 2013, with obstructions in concluding my pension option. This started the ongoing theme of misinformation to me regarding managing my policy, providing continuing inaccurate guidance and deliberate obstructions for preventing the withdrawal of my pension as a lump sum within my statutory rights during 2019. Though they managed to send me through annuity forms to retain my funds in Aviva, offering an appalling return. When I finally secured acknowledgement, after numerous time consuming phone calls, I could remove my funds as a lump sum, Aviva obstructed this by sending out incorrect forms not relating to my policy. During August and September 2019, I persevered with many hours of my time, conducting verbal and written dialog, with a conciliatory mind-set for resolving the barrage of obsceneness portrayed by Aviva. Aviva continued to obstruct my rights for withdrawing my funds. I have now received my funds but Aviva continued to fail to recognise the full magnitude of the suffering, distress, inconvenience and personnel financial loss I endured through Aviva’s actions. Then they proceed to carry out an internal review on my submitted grievance, though regrettably they adopted a narrow perspective on their deliberations on both events and remuneration for addressing their non alinement to defined practices. They refused to acknowledge malpractices and accept liability. I'm currently forced to take action outside Aviva to bring this awful experience to a conclusion. I could again see I’m not an isolated case. In 2019 Aviva received 11,025 pension complains, with 74.2% being justified I'm sharing this experience to enlighten people dealing with Aviva, of their complete lack of professionalism and integrity they have for their customers I sincerely hope sharing this experience will guide others to review their forward plans Reviewed on: 22nd July 2020

Easy to use and kept informed

Me and my Husband have been really impressed with the service we have received since we started using Aviva so much so we have recommended them to all our family and friends . Reviewed on: 28th April 2020

good customer service and without any hassle

Easy to setup and easy to manage Reviewed on: 27th April 2020

Champions in red tape

Trying to get my pension transferred to another provider has been like pulling hen’s teeth. Started the process in early December and still ongoing. They are requesting rafts of information going back more than 16 years - seems to me just an excuse to keep my money. Keep well clear of these arrogant people ! Reviewed on: 17th February 2020

Unacceptable customer service

Pension transfer is a joke. Over three months constant emailing....you cant ring them. Im retiring and can't get my own money out the claws of this dreadful business. Companies. Keep you employees pensions away from these people! Reviewed on: 28th January 2020

Pension fund

Easy to use website. Good experience. Reviewed on: 16th January 2020

Good company

Is a good company, always keeps me updated. I really like Aviva for all my insurances. Reviewed on: 16th January 2020

Rubbish Website & Awful Customer Service Response Times

My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their customer support and was put through to the wrong department. It has already taken 27 minutes (still waiting) to register a complaint. I haven't even managed to get through to someone that knows what they are doing yet! My recommendation is to swap your money to a more professional organisation such as Hargreaves Landsdown, AJ Bell or Fidelity. Reviewed on: 27th September 2019

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