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Barclays: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.26 (151 reviews)

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4.26

Based on 151 reviews, last reviewed 24th Sep 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

77%

12%

Latest highest rating:

5

Banking with Barclays for years and it is trustworthy. Banking with Barclays for years and it is trustworthy. Reviewed on: 3rd September 2026

Latest lowest rating:

1

Serious Complaint Mishandled. No Urgency, No Updates Please think very carefully before banking with Barclays. The mishandling of a serious issue has now resulted in my bank account (with another bank) ... Read more Reviewed on: 24th September 2026

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About this product

The Barclays Basic Current Account could be an option if you’re not eligible for a bank account, don’t have standard ID or you’re experiencing financial difficulties.

You can have your income paid in, make payments, withdraw cash and set up Direct Debits and standing orders. You won’t be able to apply for an overdraft.

Barclays Basic Current Account reviews help you find out what it’s like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Basic Current Account reviews (151)

Friendly, personal service

Daily text alerts with details regarding transactions on your account. Friendly counter staff in branch . Reviewed on: 16th February 2016

Mishap

My bank once added an additional 0 to the end of a standing order. Charged my account by an additional grand and I had to pay the fees because of this mistake. Reviewed on: 16th February 2016

Machines in Newport branch

I couldn't believe it when I went into the Newport, Gwent branch of Barclays last week, they've replaced all the cashiers with machines ! I consider myself quite computer savvy and it took me quite a while to pay in two cheques, feel very sorry for elderly customers not used to the age of technology. I think they have taken automation a step too far ! Reviewed on: 16th February 2016

Bad experience. Really felt let down.

After leaving education and hoping to move onto a job, I decided to change my account to a Barclay's cash card account to get me started. After speaking to staff online I was told I was a credible candidate for this type of account. I therefore travelled to the bank (the nearest one was still pretty far from where I live) and was told that there was no way I could get this type of account because I didn't have proof of a address. Now, being a student living at home I didn't pay bills so didn't have my name on the rent slips. (Something they told me to provide!) They made it very difficult for me, and I found it quite uncomfortable (especially as this was all taking place in the foyer, amongst other customers). In the end I left, without an account and quite understandably upset! Reviewed on: 24th December 2015

Inaccessability

Barclays , I have found recently are increasingly hard to contact , by any means . There response to any correspondence is incredibly slow. Though I have noticed they are VERY keen for me to sign up to Barclay card ! In addition the automation of their larger branches is an appalling experience . Aside from the complexity of attempting a range of actions, the bank seems to have not noticed that more people are using the two customer service employees as many problems or transactions are more complex than the system can deal with plus many just don't like or understand the automated system at all . I am now in branch much , much longer than previously . As even when the automated system can do what I want , the speed that I and also the automated teller can achieve is way slower than using the counter service . Reviewed on: 19th December 2015

The very best!

The best I have ever banked with! The staff are so helpful from ordering your new card to getting refunds on transactions. I've had a card printed the same day, if I bring during the day there's no hold there someone there right away, the website and mobile banking is amazing. Reviewed on: 10th November 2015

Simple account for everyday needs.

Recently I opened a Barclays Cash Card account as a separate account to my main bank account from a different provide and also to be able to access my Barclays ISA online. The opening process was simply but took nearly 30 minutes and for this account has to be done in branch. The Barclays lady setting up the account though did try to sell me every extra possible from Life Insurance to Boiler cover even though I told here several times I only wanted the account so it gave me an online account and therefore be able to access my ISA. The account is very simple, no overdraft, no cheque book, just a debit card and can be opened with just £1. A few days after opening my debit card arrived and next day the PIN. All in all a good experience apart from the extra sales patter. Reviewed on: 26th August 2015

excellent customer service

The card is easy to use and you know you will never been overdrawn on your account great for people repairing theier credit score as it improves you all the time, customer service received is excellent Reviewed on: 24th April 2015

Very good

This is a great account, there isn't any bad feedback to say it's all positive Reviewed on: 22nd April 2015

Horrible

I had almost 20,000 stolen from my savings account. I don't know how on earth this has happened because for a reason I don't ever use that account. Until recently I was getting skint, having a newborn baby costs a lot and I needed to pay rent, bills and food. This is not the first time it's happened either. My debit card got cloned just right about Christmas a couple of years ago. The security is not good at all. I can't trust this bank. Either bank. Merry Xmas. Reviewed on: 23rd December 2014

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