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Barclays: Help to Buy ISA reviews

Name: Help to Buy ISA
Rating: 4.61 (31 reviews)

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4.61

Based on 31 reviews, last reviewed 24th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

2 star

Latest highest rating:

5

I don’t think the rates are as good as what I could... I don’t think the rates are as good as what I could get elsewhere. Reviewed on: 24th May 2024

Latest lowest rating:

1

cannot be used for a purchase of more than £250,000 I am a first time buyer who saved for years using my Barclays Help to Buy. I live in Watford and there are no properties for £250K, you might find a ... Read more Reviewed on: 9th February 2022

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About this product

You can now read Barclays Help to Buy ISA reviews at Smart Money People! If you?re interested in using Barclays's Help to Buy ISA, read our reviews written by people like you, to decide whether Barclays offer the best ISA option to suit your needs. Our reviews come from people that have used this product before, and so are very useful in offering insight into the customer satisfaction rates etc.

Barclays Help to Buy ISA reviews (31)

Review of the Barclays, Help to Buy ISA:

Good product, bad customer service

The Help To Buy ISA product I used for ~5 years functioned well, but the customer service was lacking. The fees, interest rates, and bonus was all as expected, with no surprises along the way, which was very nice. Access to online banking and the mobile app was useful. However, my access to the mobile app was revoked as I didn’t have another account with Barclays, which because inconvenient. There is a clear split in customer service departments between phone, online, and in-person banking. There were times I was passed from the phone banking helpline to online banking bank, to in-person bank visit and back. Each department said the others could fix an issue and theirs couldn’t. It felt like each department was a bit too happy to pass on the work to another department. There was one time I was on hold to Barclay’s phone banking for >9 hours, but this was during Covid, so I could imagine they were struggling at that time. In all: the product itself was good, but the customer service departments need to be more cohesive for an improved customer experience. Reviewed on: 2nd June 2023

so easy to set up

easy to set up, easy to manage, good interest Reviewed on: 3rd May 2020

Great interest rates

I receive fantastic interest rates with Barclays Help to Buy ISA. Reviewed on: 19th January 2020

Very efficient

Barclays Help to Buy ISA is a very efficient account and can be managed easily with telephone banking. Reviewed on: 16th January 2020

great isa product

easy to apply and helpful staff. would recommened Reviewed on: 27th December 2019

Best Rates

Barclays help to buy ISA is the best rate around and with the excellent service Barclays provide it’s a win win situation Reviewed on: 14th November 2019

happy

Recently switches had a few issues with barclays but after speaking to employees I was reasured and compensated for a missunderstanding. I am happy I switched back accounts from santander to barclays. Barclays offer a high intrest rate for my help to buy iser. I have recommended Barclays to my boyfriend and we both now are saving in two separate help to buy isers. we are both current account users and find that the Barclays app is easy enough to use. Reviewed on: 11th February 2019

Fantastic!

I opened a Help to Buy ISA at Barclays along with my partner and the money saved really helped in buying our first home - the perfect way to save and the benefits are huge! Reviewed on: 24th January 2019

Great experience

Been with Barclays for 17 years I had great experience and very approachable staff and very reasonable interest rates. Reviewed on: 14th January 2019

One of the best interest rates around

Barclays provide the highest interest rate of any Help-to-Buy ISA that I was entitled to. If you open a current account with them, you can also have internet banking. Reviewed on: 11th January 2019

Barclays Bank

Great mobile banking app . Best help to buy isa Reviewed on: 4th January 2019

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