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Bath Building Society: Savings reviews

View other Bath Building Society products
4.74
Based on 2,349 reviews, last reviewed 24th Jun 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026
Julie B's avatar
Julie B

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026
Stephen P's avatar
Stephen P
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Oldfield Park

5
Very pleasant ladies in Oldfield Park - always cheerful and helpful. Reviewed on: 10th April 2025
Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

Online access restored with speed!

5
I had issues accessing my online account on the website and on the App. I spoke with Rokas who helped me through fixing this, but eventually has to pass it to a more technical team. I received a call from Chris who was extremely helpful and fixed the issue. Reviewed on: 10th April 2025
Zach P's avatar
Zach P
Reply from Bath Building Society Hi Ellis, Thank you so much for the feedback. I am so happy to hear that we have been able to solve the issues you were experiencing and both Rokas and Chris were able to help. I will pass the feedback onto both of them, and if you do have any further issues please do reach out to ourselves. Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

In branch service review

5
Your staff are very professional and friendly in their approach to customers. Also, the office never appears to be over-staffed and the staff themselves are always efficient. Reviewed on: 9th April 2025

In branch service review

5
The staff are always friendly and helpful. Reviewed on: 9th April 2025

Katie was very helpful, knowledgeable, polite and fr...

5
Katie was very helpful, knowledgeable, polite and friendly Reviewed on: 9th April 2025
mrs t's avatar
mrs t
Reply from Bath Building Society Thank you for your feedback! We're delighted to hear that Katie provided you with such a positive experience. We strive to ensure our team is always helpful, knowledgeable and friendly. Chris Burns - Customer Service Officer Response date: 5th May 2025
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Bath Building Society

5 star customer service

5
I had multiple issues opening my first ISA with Bath BS, but luckily Charlotte and especially Chris Burns helped me over the phone over two to three days to uncover the obstacles that were making my account creation so difficult, putting in the extra time to prioritise my case and rectify it as fast as possible. Professional, understanding, fantastic all round. I’m very impressed and pleased with how things were handled. Reviewed on: 8th April 2025
Ellis's avatar
Ellis
Reply from Bath Building Society Hi Ellis, Thank you so much for the feedback. I am so happy to hear that we have been able to solve the issues you were experiencing and both Charlotte and Chris were able to help. I will pass the feedback onto both of them, and if you do have any further issues please do reach out. Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

In branch service review

4
Make a physical branch better than the internet. Reviewed on: 3rd April 2025

In branch service review

5
Staff are welcoming and helpful, they are knowledgeable about their products. Reviewed on: 3rd April 2025

In branch service review

4
It took a very long time to set up the Trust account. However the service and information that I has was very good and informative. I was confused when I was issued TWO account numbers but "Jane" was very helpful in resolving everything. Reviewed on: 3rd April 2025

Lifetime ISA

5
had really lovely chap help with Lifetime ISA questions, so friendly & knowledgable, even found info from a colleague when he did not know the answer. the phone was answered very quickly too Reviewed on: 1st April 2025
JaS's avatar
JaS
Reply from Bath Building Society Hi Jas, Thank you for your feedback! We're delighted to hear that our team member was able to assist you with your Lifetime ISA questions in a friendly and knowledgeable manner. It's great to know that he went the extra mile to find the information you needed. Chris Burns - Customer Service Officer Response date: 7th April 2025
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Bath Building Society

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