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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2068 reviews)

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4.69

Based on 2,068 reviews, last reviewed 29th Aug 2025

62% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

In branch service review Staff very helpful and generous with time and understanding. Reviewed on: 29th August 2025

Verified source

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2068)

The renewal of my fixed ISA last year was a shambles.

The renewal of my fixed ISA last year was a shambles. The on-line service is not easy to use. Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding your fixed rate ISA maturity. Unfortunately due to system issues, there was a delay in processing the maturity. These issues have now been fixed so this error doesn't happen for you in the future. Charlotte Tillen, Savings Services Manager Response date: 20th September 2024

Good interest rates

Good interest rates and always kept up to date with changes. Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding our rates and communication, it's great to hear. Charlotte Tillen, Savings Services Manager Response date: 19th September 2024

Excellent in branch service from a well motivated an...

Excellent in branch service from a well motivated and knowledgeable team. The trading shines through. On-line security is overly complex and a real problem if logged out. Reviewed on: 19th September 2024

Reply from Bath Building Society Hi, thank you very much for your feedback of the branches team. We are always trying to improve our online system, so hopefully you will see improvements soon. Sam Dorrington, Branches Manager Response date: 20th September 2024

A very reliable, friendly local building society

A very reliable, friendly local building society that has interests of their customers at heart. Every time I went there I was met with courteous and efficient staff, no long queues, and whatever i wanted was dealt with promptly and in a friendly manner. Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you very much for your feedback. We always strive to give the best possible service, and we glad we have been able to do that for you. Sam Dorrington, Branches Manager Response date: 20th September 2024

Transferring money

I wanted advice about transferring money from one account to another, the lady who dealt with me was very helpful & told me exactly what was going to happen, I have always found everyone at the branch I usually go always very friendly & very helpful Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you very much for the feedback, and we are glad we were able to assist you. If you need any help in the future, please do just ask! Sam Dorrington, Branches Manager Response date: 20th September 2024

The Staff at Wood Street are easy to talk to and kno...

The Staff at Wood Street are easy to talk to and know their products and set up new accounts quickly. [email protected] Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you very much for the praise of our Wood Street staff. I will pass on the kind words which will be very much appreciated. Sam Dorrington, Branches Manager Response date: 20th September 2024

Branch staff are always friendly and polite.

Branch staff are always friendly and polite. If you ask them questions they are very helpful and if unsure will ask another member of staff for the information Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you very much for your positive words. The staff will always try and help wherever they can! I will pass on the kind words to the team. Sam Dorrington, Branches Manager Response date: 20th September 2024

Always helpful staff.

Always helpful staff. Just the surveys like this that are poor. Reviewed on: 18th September 2024

Reply from Bath Building Society Hi thank you for your feedback. We are always trying to improve how we collect feedback from members, and are happy to hear any ideas you have. Sam Dorrington, Branches manager Response date: 20th September 2024

Have been a member for many years and the rates.

Have been a member for many years and the rates. Of interest on investments have been competitive. Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your great feedback, especially regarding our rates. Charlotte Tillen, Savings Services Manager Response date: 20th September 2024

Competitive products but below average user experience

Good products, especially the savings rate but the app and website is difficult to use. Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your feedback regarding our rates and online systems. Both the mobile app and Bath Online are currently having work carried out on them to improve the process and fix the current issues. Charlotte Tillen, Savings Services Manager Response date: 20th September 2024

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