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Bikmo: Cycle insurance reviews

Name: Cycle insurance
Rating: 4.82 (532 reviews)

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4.82

Based on 532 reviews, last reviewed 15th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Bikmo is THE insurance for all bike riders. A fantastically efficient process to take out my insurance, fully comprehensive and a 50% multi bike discount too. Any questions the customer service ... Read more Reviewed on: 15th July 2025

Latest lowest rating:

1

Absolute scam artists! Absolute scam artists!! Please do NOT take out E Bike insurance with this terrible company, my bike got stolen and they are not paying out due to the ... Read more Reviewed on: 17th December 2024

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About this product

Bikmo cycle insurance provide sportive, kit and accessory cover as standard.

Bikmo cycle insurance policies cover you whether you’re riding road, MTB, tri, e-bikes or commuting to work. You can take out a policy in two minutes, access your cloud account 24/7 and do it all from your mobile.

Bikmo cycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bikmo before, you can also leave a review and share your experience.

Bikmo Cycle insurance reviews (532)

Review of the Bikmo, Cycle insurance:

I feel let down

Unfortunately Bikmo's claim handling was very poor. I had my bike stolen from a bike locker which I thought was insured. I sent all the details needed to make a claim. However my claim was rejected the first time because they said the locker was 'away from home', which it wasn't. Then the 2nd claim got rejected because the bike was not locked to an immovable object (it was locked within a secure immovable object instead). I told bikmo there was no option to lock the bike to an immovable object, but it took several emails and sarcastic comments from a supervisor no less such as 'we made the wording really basic so anyone can understand', implying I couldn't understand the basic wording. Yes my bike claim doesn't match the policy wording, but they could have been much clearer from the beginning and handled this better. I then asked for a refund on my insurance as I was obviously paying insurance on a scheme that didn't apply to me, but again the supervisor didn't even attempt to help and just flat out refused a refund. Would have been nice if he at least attempted to try and support the customer. I feel very let down. Reviewed on: 10th July 2020

Great Service when you need them

I’ve been a long term customer of Bikmo and fortunately have not had to use the service I pay for on many occasions. When I have, they’ve been helpful, knowledgeable & efficient. Insurance is something that provides a safety net should the worst happen and I’m extremely comfortable with Bikmo as my safety net. Reviewed on: 5th October 2022

happy customer

Flawless customer service, which is refreshing compared to previous experiences with other companies Reviewed on: 5th October 2022

Exception service after being hit by a car

The team at Bikmo were amazing after I was hit by a car back in 2017. I'd only had the bike for three weeks, and insurance for that same amount of time when I was hit. At an incredibly stressful time, they helped getting my bike replaced with a new one something I didn't need to worry about. They also provided a great recommendation for legal support, and also gave me other useful information such as services I could claim against (such as the car insurers' fund for private physio, which was paid for by the driver's insurer and I received almost immediately after my operation). I didn't intend on finding out how good their service was that soon, but it won them a customer for life. Reviewed on: 5th October 2022

Freewheel and forget

I can enjoy my cycling and forget all my worries because I know Bikmo is taking care of everything. Reviewed on: 5th October 2022

Awesome!

Absolutely amazing insurer, great product, better people. Reviewed on: 4th October 2022

Superb service - long term customer

I've been with Bikmo for 6 years now, had 2 claims and the service and experience has always been faultless. Chapeau! Reviewed on: 3rd October 2022

Great multi bike insurance

Economical product for many bikes some of which high value Reviewed on: 3rd October 2022

great for cyclists

good insurance, nice brand, like the site team v helpful Reviewed on: 3rd October 2022

Brilliant

Can't fault the service I've had from them. Reviewed on: 31st August 2022

Reassuring

Unfortunately had a claim , no problem talking to them. Very nice and good to deal with . Reviewed on: 5th August 2022

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